LONDON, UK, 1ST NOVEMBER 2019 - 3CX, developer of the unified communications solution 3CX Phone System, today announced the completed deployment of its award-winning VoIP phone system at the headquarters of Argus Group in Bermuda and in their multiple locations across the globe. Argus Group are leading providers of a range of insurance products as well as investment, savings and retirement products.
The company is well reputed for providing exceptional customer service through the use of highly innovative products and services. With approximately 275 employees in various locations around the world, it was important that Argus upgraded their communications to a more modern phone system in order to sustain company growth and their high level of customer satisfaction.
“The 3CX project allowed us to re-examine every aspect of our telephony operations. We optimized call flows, shortened wait times for clients and have granular reporting on the nature of calls in the short and long term. The Android and iPhone apps have improved communication among Sales staff and allow them to respond much faster than previously. Staff are no longer tied to a physical phone.” - Tory Richard, Head of I.T., Argus Group Holdings
In working with 3CX partner, Fireminds Operations, Argus were able to get their new phone system up and running quickly and easily with no down time. The company are now also enjoying increased autonomy and control of their communications as well as savings on their monthly telco bills.
Read the complete case study to find out more about Argus' 3CX installation.
About 3CX (www.3cx.com)
3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience.
With integrated video conferencing, apps for Android and iOS, website live chat, SMS, Facebook and WhatsApp messaging integration, 3CX offers companies a complete communications package out of the box.
350,000 customers worldwide use 3CX including Hugo Boss, Ramada Plaza Antwerp, Harley Davidson, Wilson Sporting Goods and Pepsi.. Maintaining its global presence, 3CX has offices in the U.S., U.K., Germany, South Africa, Russia and Australia. Visit 3CX on LinkedIn, Facebook, Twitter and Instagram.
About Fireminds (www.fireminds.com)
Fireminds Technology Solutions is an international consulting firm operating in Bermuda, the Caribbean, LATAM and North America. Offering software development and cloud solutions, the Fireminds team is comprised of specialist IT engineers and developers for businesses' complete I.T. and communications needs.
