Launceston College drops their telecommunication costs by 40% a year and increases staff mobility and productivity with 3CX Phone System
LONDON, UK, 18 OCTOBER 2013 – 3CX, developer of the award-winning Windows VoIP PBX 3CX Phone System today announces that Launceston College, one of Cornwall's oldest secondary schools, has replaced its outdated and cumbersome PBX for a modern, IP PBX, 3CX Phone System for Windows. Launceston College saw an instant boost in its staff productivity and a drop of 40% in its telecommunications costs!
In 1994, Launceston College had installed a Panasonic PBX, which had become impossible to scale, wasn't meeting their 21st century communications needs and was costing the school too much in management and consultant fees.
TRI-LAN I.T., a skilled 3CX Certified Partner, who has experience in the educational sector with the successful installation of 3CX Phone System at Wiltshire College, installed 3CX Phone System at the school, with the entire deployment taking ten days, which involved the installation of one hundred IP phones.
3CX has received an A+ for the performance of 3CX Phone System at Launceston College, with the new Unified Communications IP PBX processing seven thousand calls per year without a single hiccup. Staff productivity has also been boosted as the school has provisioned DDIs (Direct Dialing In), which allows staff members to be contacted directly, rather than going through the switchboard. The unparalleled mobility features provided in the free 3CXPhone clients allow the staff to use their Androids and iPhones as PBX end-points, which gives them the flexibility to make and receive office calls when away from their desks.
Gary Hockin ICT Technician at Launceston College said: “After many years of being frustrated with the support costs of our very aged Panasonic PBX System, we decided to investigate the costs of replacing the system. Our key drivers were: Locating a system we could add to ourselves, the old system involved extra cabling and a lot of labour costs from our telco provider, the system must integrate with our computer system and use the same cabling and lower support fees. We invited several companies to quote various different solutions but we liked 3CX because of its ease of use and the transparent no hidden extras pricing structure. The installation was a breeze and we have never looked back”.
“3CX Phone System achieves significant benefits in a low cost and effective way. It helps improve communication between departments and the outside world. It is easy to install and configure and is simple to manage. It reduces telephone maintenance and call costs. It is a flexible system which allows for cost effective, easy future expansion. When you consider that many organisations can replace their existing system at a cost that is below the first years revenue savings it’s an easy, beneficial and safe decision to change!” said Chris Gosnay – Managing Director TRI-LAN I.T. Ltd.
The complete 3CX Phone System Launceston College case study is available here.
About 3CX (www.3cx.com)
3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience.
With integrated video conferencing, apps for Android and iOS, website live chat, SMS, Facebook and WhatsApp messaging integration, 3CX offers companies a complete communications package out of the box.
350,000 customers worldwide use 3CX including Hugo Boss, Ramada Plaza Antwerp, Harley Davidson, Wilson Sporting Goods and Pepsi.. Maintaining its global presence, 3CX has offices in the U.S., U.K., Germany, South Africa, Russia and Australia. Visit 3CX on LinkedIn, Facebook, Twitter and Instagram.
About TRI-LAN I.T. Limited
TRI-LAN I.T. Limited (TRI-LAN), a 3CX Partner, provides IT business systems and services to small and medium-sized enterprises (SMEs). The company specializes in file and systems servers; 3CX Phone System installation, maintenance and support; digital CCTV surveillance based on IP networking, and Internet Service Provision (Web hosting, ADSL, SDSL EFM, Fiber and SIP (VoIP) Trunks. TRI-LAN has more than forty years’ experience supplying, configuring, installing and maintaining all major hardware and software products for its customers. TRI-LAN was also responsible for the successful 3CX installation at Wiltshire College.
