LONDON, UK, 8TH APRIL 2022 - 3CX, developer of the award-winning business communications solution, is pleased to announce the successful deployment of 3CX by Porsche Inter Auto. Porsche Inter Auto is the No. 1 car dealership with more than 400 employees scattered across 5 different offices in Croatia.
As their customer base grew, the dealership was in an urgent need of a full-scale revamp of their communications system. After struggling to keep customer service trends, their top priorities included:
- A simple customer contact journey
- Call center automation
- Business ‘as usual’ during transition
Thanks to 3CX Gold Partner, Callidus Grupa, they found the right fit in 3CX. Equipped with the latest call center features including call routing, reporting and monitoring, 3CX boosted employee efficiency and elevated customer experience. 3CX mobile apps also successfully enhanced staff mobility and helped create a more robust work environment.
“We are very satisfied with 3CX! It proved to be instrumental in helping us take our customer satisfaction to a higher level. We look forward to exploring new product features in upcoming 3CX updates.” Željko Hitrec - Communication Manager
Read on to find more about Porsche Inter Auto’s experience with 3CX in the complete case study.
About 3CX (www.3cx.com)
3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience.
With integrated video conferencing, apps for Android and iOS, website live chat, SMS, Facebook and WhatsApp messaging integration, 3CX offers companies a complete communications package out of the box.
350,000 customers worldwide use 3CX including Hugo Boss, Ramada Plaza Antwerp, Harley Davidson, Wilson Sporting Goods and Pepsi.. Maintaining its global presence, 3CX has offices in the U.S., U.K., Germany, South Africa, Russia and Australia. Visit 3CX on LinkedIn, Facebook, Twitter and Instagram.
About Porsche Inter Auto (https://www.porscheinterauto.hr/)
Porsche Inter Auto is the No. 1 car dealership in Croatia with 5 locations across the country. As a member of Porsche Holding, their main business is sales and service for the Volkswagen Group Brands (VW, Audi, SEAT, CUPRA, Skoda, VW LNF and Porsche).
