LONDON, UK, 7TH JULY 2022 - 3CX, developer of the award-winning business communications solution, today announces that the largest technology integrator in Australia, RBC Group, has completed the deployment of its software. Heavily involved in helping companies adapt to hybrid work, RBC Group picked 3CX as its choice to empower their own remote staff.
RBC Group needed a solution that could help seamlessly transition from their outdated Cisco Call Manager to a modern PBX system. What’s more they needed a solution which could help centralize communications across their multiple locations. The solution also had to grant an exceptional level of mobility and flexibility for staff spread all over the continent, often working on the go.
3CX Platinum Partner, Ducentis, was instrumental in setting up 3CX for RBC Group. The system came equipped with desktop and mobile apps, making it accessible from anywhere with internet connection. The effortless setup was appreciated internally too:
“The transition to working remotely (or on the road for Sales and Technicians) is as simple as scanning a code or opening a file that is sent out to end users. It’s made our job easier.” - Matt Rich, Managed Information Service Technician, RBC Group
Call center features also fit right in to unify previously disintegrated call flow and voice applications. With add-ons such as call queues, call recording, call back and call reporting, their staff was better equipped to efficiently handle their customer requests. All in all, RBC Group got one of the top communications systems on the market at a fraction of the competitors’ cost.
For more information about RBC Group and their experience with 3CX, check out this case study.
About 3CX (www.3cx.com)
3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience.
With integrated video conferencing, apps for Android and iOS, website live chat, SMS, Facebook and WhatsApp messaging integration, 3CX offers companies a complete communications package out of the box.
350,000 customers worldwide use 3CX including Hugo Boss, Ramada Plaza Antwerp, Harley Davidson, Wilson Sporting Goods and Pepsi.. Maintaining its global presence, 3CX has offices in the U.S., U.K., Germany, South Africa, Russia and Australia. Visit 3CX on LinkedIn, Facebook, Twitter and Instagram.
About RBC (https://rbcgroup.com.au/)
RBC Group provides the ability to quickly scale your remote workforce without compromising capability, especially now when business interruption or security has never been more critical. RBC is formed by Technology Integrators that specialize in providing innovative solutions to support your remote workforce wherever they may be.
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