vm office belgiumLONDON, UK, 19 March 2018 – 3CX, developer of the next-generation software-based Unified Communications system, is pleased to announce the successful deployment of its award-winning IP PBX solution at the office of Belgian contact center, VM Office. VM Office provides professional telesecretary and administrative support services to a range of small to medium sized businesses as well as organizations in the medical sector.

With only a small number of employees, a growing list of clients, and an increasing demand for high quality customer service, the company was forced to look for an alternative solution when their previous provider no longer supported the hosted PBX they were using. Although VM Office was left in a sticky situation, the discontinuation of their phone system allowed them to seek out and choose a more robust PBX with the agility and UC features that allowed them to efficiently carry out their work and keep customers happy.

“The divestment in our former system was a unique opportunity for VM Office to explore new solutions. We wanted to find another great solution, but were hopeful that we could find a more cost-effective answer as well. And with one employee fielding requests from upwards of 15 clients on a daily basis, we required a solution that would maximize our communications capabilities.” - Koen Wuyts, Owner, VM Office

As the company's offering relies solely on their ability to communicate with customers, it was essential that their new phone system would not incur any downtime or disruption to business. Installation was complete in a few short hours and allowed employees to continue working seamlessly.

About 3CX (www.3cx.com)

3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience.

With integrated video conferencing, apps for Android and iOS, website live chat, SMS, Facebook and WhatsApp messaging integration, 3CX offers companies a complete communications package out of the box.

350,000 customers worldwide use 3CX including Hugo Boss, Ramada Plaza Antwerp, Harley Davidson, Wilson Sporting Goods and Pepsi.. Maintaining its global presence, 3CX has offices in the U.S., U.K., Germany, South Africa, Russia and Australia. Visit 3CX on LinkedIn, Facebook, Twitter and Instagram.

About Bernaerts Consulting (bernaertsconsulting.be)

With over 20 years of experience in supporting I.T. Infrastructure for SME customers, Bernaerts Consulting was founded in 2016 by Guy Bernaerts. The company has a strong focus on providing the best customer experience and specializes in servers, networks, firewalls and 3CX.