LONDON, UK 22 APRIL, 2015 – 3CX, developer of the next generation software PBX 3CX Phone System announces that Italian-based Trenkwalder S.r.l., has successfully deployed 3CX Phone System and experienced a boost in their staff’s mobility and productivity as well as a drop in operational and telecommunication costs.
Replacing their Asterisk PBX
With 35 branches and 196 employees, Trenkwalder had a need to improve its telecommunication infrastructure without giving up all the benefits of VoIP technology they were already experiencing with an Asterisk PBX.
The company had 200 Linksys IP phones, various softphones (on PCs and Smartphones), 2PRI, 50BRI and various Patton gateways.
The main needs that drove Trenkwalder to move to a new phone system were:
- Integration with their CRM
- Better management of incoming calls
- The ability to provide their employees with a softphone client for their smartphones hence increasing mobility and allowing them to work from anywhere with the one number concept
Reaping the Benefits
The Company experienced their initial benefits as early as during the installation process, due to the perfect integration of 3CX Phone System with their existing IT infrastructure. Trenkwalder didn’t have to buy any new hardware; the only requirement was to add a single virtual machine.
With 3CX VAD, LINKING Informatica srl and the Trenkwalder IT Department realized that by integrating the PBX with the company’s CRM, enables automatic management of phone calls allowing them to automate their 24 hour call center services.
“We are very satisfied about our new infrastructure based on 3CX Phone System. This software-based PBX for Windows has allowed us to slash the cost of acquisition, installation, maintenance and utilization of our phone system, while at the same time boosting our employees productivity, due to the fact that they are available on their extension wherever they are”.
“The flexibility and the high level of innovation of 3CX Phone System have revealed essential to provide value added services to our customers, granting a short-term return on investment”.
Alessandro Speca, IT & Telecommunications Manager, Trenkwalder
About LINKING Informatica srl (http://www.linking.it/)
LINKING Informatica srl is active since the ’90s in the IT industry. They provide their customers with high value Unified Communication, Security and Networking services. They are partners and have certified employees with the major IT vendors, such as 3CX, Microsoft, HP, FortiNet and more.
LINKING Informatica is a 3CX Partner and has reached the “3CX Premium Partner” level. The Company provides services of consultancy and post-sales support on 3CX projects, covering the whole country with remote assistance.