Because some of you didn’t manage to attend the live webinars we held, we have made sure that you can access the recorded webinars on Inbound and Outbound Routing, on our website. These online trainings are part of the revamped 3CX Academy where online trainings are held in an interactive and educational way using our very own, recently launched, 3CX WebMeeting.
In these two courses we discuss configuring inbound and outbound rules. Inbound and Outbound rules are a set of rules that instruct 3CX Phone System on how to handle incoming and outgoing calls. These rules are required for both VoIP providers and VoIP gateways. We show you how to configure these rules for 3CX Phone System.
Incoming calls are routed based on source (person calling in) or destination (person being called). You can create DIDs and route them to the appropriate extension. You can do this for VoIP Providers as well as PSTN Gateways. Incoming calls based on DIDs can be routed to different destinations based on the time of day as well, where you can, for example, have it routed to a receptionist during the day but to a voicemail box, after hours.
Calls coming in from specific numbers can also be routed to specific destinations, so you can service specific numbers (example: VIP Customers) differently than normal numbers coming in. This is a Caller ID inbound rule.
When you create Inbound rules you can create them with a mask, to process a range of DIDs
When placing a call, the PBX can be programmed to service a variety of destinations from a variety of gateways. For example:
- Local calls can be placed through an ISDN Gateway
- Mobile calls can be placed through a GSM gateway
- International calls can be placed through a VoIP Provider
You can program the PBX in such a way that when a user dials a number, the PBX can detect what type of call it is and route it appropriately. Based on the criteria the rule has you can create rules which also restrict some users from accessing outbound calls, or outbound calls to specific numbers (Example Premium Numbers or International Calls)
Access to remote offices via bridges is also accomplished by programing outbound rules.
If you have more than one gateway/provider, you can add more than one provider/gateway to the rule, so where the main route is unavailable or busy, you can have a secondary route to a specific destination.