Call centers can be the ultimate double-edged sword for businesses. On one hand, if your call center is functioning optimally and providing customers with top-notch service, you’re likely to create long-lasting relationships and increase sales through cross selling and upselling. On the flip side, a dysfunctional call center that causes long wait times, multiple transfers betwe [...]
Legacy PBX is on its way out as unified communications (UC) takes over the business communications market—the proof is in the numbers. For example, a recent report from Infonetics Research found that the PBX market was down 7 percent year over year in 3Q14. In comparison, the same report noted that UC applications usage rose 21 percent in the same period, meaning any PBX system [...]
Amidst helping to design and build new products, protecting against cybersecurity threats, and keeping the company network up and running, today’s IT teams have their hands full. Every day it seems a new responsibility lands on their desks, and these tech-savvy employees are also expected to stay abreast of the most recent technology trends and developments. With all that in mi [...]
Information overload can be a major obstacle in the search for value in communications technology. The Internet provides almost an endless volume of statistics, which can make it difficult to parse out the truly meaningful nuggets from the noise. But not to worry—we’re here to help. To make life a little simpler and convenient for you, we’ve compiled 10 unified communications ( [...]
You’ve been successful in business for years doing things your own way, and you’re in no hurry to make major changes. You’ve found a formula that works well in your industry, and sticking to that strategy has allowed you to grow your business over time. You’re smart enough to realize that if your model isn’t broken, you don’t need to fix it. Still, you recognize that new techno [...]
Every year as they draw nearer to flipping the calendar, people tend to do a little soul searching. Whether it’s eating a little healthier, keeping in closer contact with family, or any other small goal, we recognize resolutions as a way to make the coming 12 months better than the year gone by. But resolutions don’t have to be limited to personal objectives; they can be useful [...]
So you’ve finally had it with a legacy phone system that’s given you nothing but limited features, bloated monthly bills and bulky hardware to maintain and repair. You are ready for an IP-PBX system that can save you money, enhance collaboration and boost your productivity. On the flipside, you don’t want to get rid of your current customer relationship management (CRM) solutio [...]
Apple does not report a single crash, on any device which runs 3CXPhone for iPhone! This is a major achievement considering that we have more than 20,000 active installations on iOS. At 3CX we work long and hard to ensure that our software is a reliable tool for you and your customers, and these results are a proof of this dedication. If you too would like to experience the "cr [...]
A survey conducted recently on our blog, showed that many 3CX Partners would like to see more 3CX Supported VoIP Providers. That is why 3CX has invited VoIP Providers worldwide to complete our interop test, and be part of our ever growing list of supported providers. Following the release of 3CX Phone System v12.5 Beta, we would like to announce the inclusion of new VoIP Provid [...]
3CX Phone System v12.5 RC, brings many new and exciting features that will take your company's internal communications to a new level. One of these, is the significantly improved Chat feature of 3CXPhone for Windows and Mac. It now allows you to communicate with your colleagues more effectively and efficiently, by elevating chats to WebRTC calls or 3CX WebMeetings within second [...]
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