Adding onto the release of Update 7, the 3CX Live Chat plugin has undergone a makeover too. The plugin now offers a more engaging way to invite people to chat as well as provide important contact details - agents will never miss a chance to turn a visitor into a potential customer! New Live Chat Greeting The new chat greeting gives the option to display a customizable welcome m [...]
No, we’re not talking about hitting the gym- we’re talking about giving your sales plan a workout! What better way to kickstart 2021, than with a refresh of your sales tools, training, and content plan. Check out our 6 tips to get in shape for the new year: 1. Reflect and Refocus To say 2020 was unusual is an understatement. So spend some time reflecting on what was achieved ov [...]
V16 Update 7 adds Amazon Chime Voice Connector, the advanced SIP trunking offered by Amazon, to its list of supported SIP Trunk providers in the US. Amazon Chime Voice Connector can now be selected for use in the 3CX management console. Take advantage of AWS and benefit from: Lower calling costs Added security and reliability Easier monitoring and management. Lower PSTN calling [...]
One of the first things you’ll do when setting up a new PBX is configure opening and closing hours. This often also includes some simple rules to define what should happen to a call at certain times. For example, forwarding the call to an IVR menu or queue during open hours, or to voicemail with a personalized greeting message during closing hours. Configuring office hours is e [...]
Out now V16, Update 7 adds a complete contact center. No need to purchase add on solutions. Answer calls, live chat, Facebook messages and business texts from one single platform. Respond to Facebook messages directly from 3CX. Send and receive SMS messages from your business number. Know who is contacting you with CRM integration. Log, access and monitor all messages centrally [...]
Let’s be honest. 2020 was the year most business plans went out the window. It wasn’t the year to conquer, it was the year to knuckle down and get the job done. But you made it! And now that we know what to expect from post-pandemic life, we can refocus our efforts on the year ahead. Things aren’t back to normal but with a vaccine around the corner, they are looking up! Here ar [...]
We’re getting ready for the next 3CX update with this latest Android app release. In addition to various stability improvements, users will now be able to send and receive Live Chat, SMS and Facebook messages straight from the chat feature. Customer Service Just Got Easier Chat agents can respond to customer chats from the palm of their hand, whether from website live chat, a F [...]
The latest iOS app is now available and prepares your iPhone or iPad for the soon to be released Update 7. This update introduces the ability to send and receive Live Chat, SMS & Facebook messages from your iOS device! Chat with Customers No Matter Where You Are Whether you’ve strayed from your office or are working remotely, the 3CX Live Chat, SMS and Facebook messaging in [...]
Call fraud happens when hackers get into your VoIP system and place unauthorized calls in a way that results in you accumulating a bill (usually large!) for calls you did not make. Call fraud can be to any destination, but it usually involves toll fraud: a situation in which your VoIP system is hacked and used to make lots of unauthorized international calls. According to a rec [...]
In the US, over 6 billion SMS messages are sent every day making it the most popular messaging tool on the planet. But there’s a new kid on the block that’s putting SMS to the test: Facebook Messenger is hot on its heels with 3 billion users per month! Messaging has revolutionized the way we communicate and changed our relationship to personal technology, such as smartphones. A [...]
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