3CX! In 2020's PC Pro Technology Excellence Awards, 3CX once again bagged the title of Business Software of the Year. Not only is PC Pro the UK's biggest selling monthly IT magazine, but they've also been running their Technology Excellence Awards for an incredible 23 years! Each year the magazine curates the very best in software, hardware and services and, as one of the leadi [...]
Our new iOS Beta release further enhances the remote capabilities of contact center and customer service agents with added support for Website Live Chat, SMS and Facebook messaging integration. You’ll also find the app to be more stable on iOS14. Receive & Respond to Customer Messages on the Go Beta testers can now get a sneak peek of Live Chat, Facebook and SMS integration [...]
The latest Android Beta gives app users a taste of Update 7 Alpha’s SMS and Facebook messaging integration along with support for Live Chat. We’ve also made numerous improvements for more stable performance of the app on Android 11 and during incoming calls. Live Chat, SMS & Facebook messages straight to the app We’ve added messaging support for SMS, Facebook and Website Li [...]
Building on the release of Update 7 Alpha, the Beta is now available for you to try out. It includes some fixes as well as further improvements to the live chat feature. We’ve also worked on the chat feature within the web client to include images/preview support for Linux instances. Improved Conference Scheduling The Schedule Conference function in the Windows app is now easie [...]
When it comes to finding great business solutions, SoftwareSuggest is a rising star which has already established itself as India’s largest business software discovery and recommendation platform. They help business owners discover top software and service partners. Not only is it a great resource for businesses to find solutions, but they review & compare products in order [...]
Get your hands on a Raspberry Pi delivered with 3CX, ready to go. The new pre-assembled device makes it even easier to get started. Use the kit to quickly set up and run a full Raspberry Pi phone system or the 3CX SBC for hosted installations - you decide! Bundle into your customer offering to provide a no-fuss, comprehensive package. Primed & Ready: The $99 PBX The 3CX Ra [...]
News broke today that security experts Check Point have detected a series or worldwide attacks directed at VoIP servers across the globe. The attacks affected FreePBX® and PBXact® by exploiting a previously discovered authentication bypass vulnerability, CVE-2019-19006. The attacks were part of a larger campaign targeting VoIP phone systems, in which the hackers’ goal is to sel [...]
V16 Update 6 introduced the all new hosted solution and today, we’re launching officially! With 3CX PBX hosting, we will manage your system by: Deploying your instance and automatically configuring firewall and security rules. Managing your 3CX operating system, including network and system management, security patches and upgrades (i.e. from Debian 9 to Debian 10). Keeping you [...]
A new update is available for the Session Border Controller (SBC) The main focus of this release is the optimization of the SBC for Debian 10 and the addition of the latest TLS suite. Read on for more details. Raspberry Pi OS We’ve optimized the SBC internals for the newest release of Raspberry Pi OS, based on Debian 10 Buster. This provides an attractive option if a customer h [...]
If you run a business and want to ensure customer satisfaction, live chat is a must have for customer support and interaction. According to data from SuperOffice: 41 percent of customers expect you to have live chat support on your website. For mobile users, this number goes up to 50 percent. Customer satisfaction is much higher with live chat than with other means of communica [...]
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