As a sales manager, keeping tabs on your business operations and your team members can be a challenge. After all, no sales manager can be everywhere at once! Instead, your sales representatives need to give you the information required to keep everything running smoothly. It is only by measuring performance through relevant KPIs that you can begin to understand the day to day m [...]
Happy new year everyone! For most of us, this holiday season was a little different from what we're used to. We hope that, despite the circumstances, you all managed to have a relaxing and joyful time. Even after everything 2020 threw at us, the 3CX community continued to grow and our members never stopped asking, advising and supporting its users. Thank you for your contributi [...]
You probably don’t know this, but I was a partner at an MSP for many years. I led the charge to find and close new customers and my greatest fear was the vendor taking those customers directly. So I understand why partners always ask if 3CX is taking the end-users directly. 3CX Develops. You Deliver. 3CX does not sell directly to end-users and we don’t plan to in the future. I [...]
2020 was a challenging year for everyone, but here at 3CX, we didn’t let it slow us down. A whole host of interesting features and improvements were introduced that our customers are already enjoying, but there were also changes that were equally important, yet not so obvious. Let’s take a look at what happened behind the scenes: A Fresh Start for Our SIP Trunk Engine One of th [...]
Live chat customer support has rapidly grown in popularity in recent years. But, this should come as no surprise; it’s beneficial for customers and brands alike. Live chat undeniably improves customer service levels. Companies appreciate it for its customer satisfaction and loyalty-building benefits. Customers, on the other hand, have learned that the little box in the corner o [...]
The latest 3CX Live Chat has just been released and makes the pop-out option the default option for handling chats. This avoids any issues that might occur if the visitor navigates away from the page that they are on. The pop-out mode is now enabled by default for new installs using the 3CX Live Chat plugin. Update the plugin and then enable the “Pop out to new window” option. [...]
This roadmap blog post was supposed to precede v18 but the dev team was actually progressing so fast they actually overtook me on this “road”. And so this roadmap blog post doesn't just outline our vision for 2021, but it also includes the v18 alpha for you to download and check out this christmas! It's not feature complete but it allows you to test first hand an early v18. 3CX [...]
A little gift for our Android users this holiday season, the latest Beta release features re-designed messaging elements for a better experience while chatting. What’s more, there have been numerous enhancements across the board for more refined performance, including optimized contact search and the ability to select and copy text from transcriptions. New chat message input &a [...]
Ready to test out another iOS Beta? Your feedback tells us you’re loving the latest messaging features of the app. Building on that this release is jam packed with performance improvements to facilitate a better chat experience, as well as enhanced contacts management. Chatting more? Now chat better! If you’ve been making use of the latest live chat, Facebook and SMS messaging [...]
Hooooooooray! After a long year, the holidays are finally here! We're looking forward to putting our feet up for the festive season and enjoying the relaxing (socially distanced) celebrations. Check out our holiday season availability below for the Sales, Support, and Customer Service teams: Sales 23rd-24th December: Business as usual 25th December: Closed 28th-31st December: B [...]
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