The licensing mechanism for 3CX Phone System has changed due to software piracy issues. If you own an older 3CX Phone System licence (Version 10, Service Pack 5 or below, version 9 or version 8) and you attempt to install 3CX Phone System on a new machine or make a completely new install, you will get the message below:
In this case you will need to contact the 3CX licensing team to have your licence key reset. You will also need to follow a few steps to update your 3CX Phone System licensing module. If you have 3CX Phone System v10 Service Pack 6 or later you will not need to do anything at this point.
If you receive this error, please contact the 3CX Licensing Team on firstname.lastname@example.org, or call +44 (0) 2033272025
We will reply within 1 business day.
Upgrade to the latest version of 3CX Phone System
We strongly recommend rather then installing an older version of 3CX Phone System, that you upgrade to the latest version of 3CX Phone System. By keeping your system current you will not only guarantee the best mobility and productivity for your users, but you will also keep your system at the latest security level and keep your phone system out of the hands of hackers.