We’ve written much on this blog about the evolving nature of the workforce; for instance, how to accommodate your mobile employees. Well, the meaning of mobile employee gains an entirely fresh perspective when looking at the Puchberg Mountain Rescue Team, whose office doesn’t consist of cubicles- but rather, the largest mountain range in Austria.
While the connectedness of any organization is paramount to its success, the reliability of the Puchberg Mountain Rescue Team’s method of communication is non-negotiable. When a skier is in danger the rescue team needs to be notified in a time sensitive and efficient way. In addition to efficiency concerns, when the team realized how much money it was shelling out using a legacy phone system as its main means of contact, they quickly turned to the IP-PBX solution from 3CX.
What does the switch to an IP-PBX phone system mean for an adrenaline pumping occupation such as that of the rescue team?
Cost Savings: The team’s legacy phone system configuration was doubling its phone bills. By switching to an IP-PBX the team halved its spending.
Constant Contact: The Puchberg Mountain Rescue Team use softphone clients for Android and IOS so calls can be directed to the mobile devices kept on them at all times while on the mountain. The team also installed an analog trunk along with the SIP trunk to ensure that team members could be reached in any scenario should either trunk fail.
Additional Methods of Contact: It’s always smart to provide your workers with more than one mode of contact – especially in high-risk careers. The team at Puchberg enabled a system allowing all members to send and receive SMS messaging to further guarantee successful communication.
Intrigued by The Puchberg Mountain Rescue Team’s story? Dive deeper into their tale of success!