Phone System / PBX

Help Guides

PnP Phones

11 September 2026

PnP (Plug and Play) Phones refers to phones that reside within the same network as a 3CX PBX or SBC and their presence is automatically detected by the PBX, leading to a very simple and streamlined setup.Note: If you are deploying a number of these devices at once you should create a table listing t...

Configuring a DECT Phone

11 September 2026

3CX also supports the use of DECT Phones. DECT phones are wireless phones which have a number of advantages over Wi-Fi phones:DECT is very reliable and independent of your Wi-Fi  No need for staff to use personal phonesCheap, long lasting, easily replaced hardwareLong battery lifeScale up according ...

Version 20 Update 10 centralizes IP phone firmware management in the 3CX Admin Console. From the Phones page, you can review the firmware reported by each phone, assign the firmware it should use and run common device actions.The Firmware library stores both 3CX firmware and vendor firmware uploaded...

Latest Blogs

A question-led guide to queue, SLA, agent, call-level and AI-powered reporting in 3CX. Contact center reporting is easier when you start with the ques...

Sign in with Google or MS365, choose your outbound number and set how BLF transfers work. 3CX Softphone V5.8 is now ready for production. Following th...

Use manufacturer firmware per model or individual phone while keeping 3CX-tested firmware as the default. V20 Update 10 gives Admins more control over...

A plain-language guide to choosing between separate PBXs, centralized call control, local phones, and shared site connectivity. Multi-site 3CX deploym...

Prevent accidental DND, remove hidden status triggers and add a safe recovery path. A reception desk, security point, nurse station or emergency line ...

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