3cx support Assistant

[FIRAS TOUMI]

Hello ,

I have a question regarding 3CX technical support.

If we purchase a commercial 3CX license (for example, PRO or AI), is technical support from 3CX included with the license, or do we also need to purchase a separate support package or support tickets?

In other words, is an active commercial license sufficient to open support tickets with 3CX, or is an additional support subscription required?

 

[NikolasA_3CX]

Hello ,

I have a question regarding 3CX technical support.

If we purchase a commercial 3CX license (for example, PRO or AI), is technical support from 3CX included with the license, or do we also need to purchase a separate support package or support tickets?

In other words, is an active commercial license sufficient to open support tickets with 3CX, or is an additional support subscription required?

Support tickets can be opened with commercial licenses, but the number of free tickets each partner can open depends on the partner level. This can be checked in the partner portal by clicking the 3 dots and going to support.

 

[Alphabetic]

Q: If we purchase a commercial 3CX license (for example, PRO or AI), is technical support from 3CX included with the license
A: No

Q: or do we also need to purchase a separate support package or support tickets?
A: Yes, have to purchase tickets

https://www.3cx.com/ordering/



As a Bronze Partner you will need to purchase support tickets:

https://www.3cx.com/partners/channel-partner-program/