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  1. Remote Cisco Phones Just Stopped Working

    Thanks for the help.The phones were at multiple locations and the firewall tests identified no problems. I ending up uninstalling and reinstalling/restoring the 3CX system on our server and the problem went away. I never did positively identify the problem, but all is back up and running now...

  2. Remote Cisco Phones Just Stopped Working

    Calls are not showing up in the activity log, so no error messages. I need to do some further testing to see if they appear in the firewall logs. The NAT settings look correct and have not been changed. I am also planning to do a 3CX firewall test tonight -- can't take the system down during the...

  3. Remote Cisco Phones Just Stopped Working

    I have several remote Cisco 504g phones remotely connected (STUN) to my 3CX (version 14) that have been working flawlessly for more than a year. On Monday, they all lost ability to make and receive calls. I can provision the phones (factory reset and re-provision) and they appear in the 3CX...

  4. Upgrade from v14 to v15 and keep the same provisioning path

    Thanks for the reply. I did not realize the Cisco SPA limitation. I think I'll stick with v14 for now.

  5. Upgrade from v14 to v15 and keep the same provisioning path

    I want to update my 3CX system from v14 to v15 but need to keep our provisioning path the same so I won't need to update the provisioning profile rule all of our remote Cisco 504G phones. In the past, updating the version and restoring the backup seemed to change the provision folder location...

  6. Version 14 Upgrade - HTTP 404 Error

    I ran all windows updates and restarted server. Uninstalled 3CX 12.5, rebooted, and installed v 14. Rebooted and tried to restore, but am still getting HTTP 404 Not Found error. When I select Settings | Network, I get a request failed error (see image). When I checked Service Status, I also...

  7. Version 14 Upgrade - HTTP 404 Error

    Thanks for the feedback. I'll give it try and see how it turns out.

  8. Version 14 Upgrade - HTTP 404 Error

    I have an existing v12.5 installation that was recently upgraded from v12. When I upgraded to v14 (uninstall v12.5 then install v14), the process runs fine and the management console opens fine locally and remotely. However, when I attempt to restore the backup, it fails with the message "The...

  9. Calls Forwarded to SOME cell phones hang up when answered

    Re: Calls Forwarded to SOME cell phones hang up when answere PROBLEM SOLVED! It appears that one or more codecs are no longer being supported in some regions. Which is why, I surmise, calls would work fine to some cell phones but not others. There must be some telcom system updates happening...

  10. Calls Forwarded to SOME cell phones hang up when answered

    We are seeing some connection problems when transferring calls to some cell phones (but not all). This problem is occurring on a few of our extensions and just starting happening recently. One extension on which this is occurring has been in service and working correctly for several years...

  11. Forward to Cell Fails

    After setting up a test phone, duplicating the problem, and troubleshooting, I found that disabling NAT and changing the SIP Transport from UDP to TCP on our Cisco SPA 504g handsets solved the problem. Thanks again for your help.

  12. Forward to Cell Fails

    Thanks for your help on this. I plan to set up a test phone to see if I can duplicate these problems in a more controlled environment.

  13. Forward to Cell Fails

    In our tests, a Verizon cell phone called into the system and was forwarded to another Verizon cell phone. Originating call from from NY and the destination was in VA. I looked at the good/bad logs, and did not notice any difference, but will review again. It appears that the problem occurs...

  14. Forward to Cell Fails

    I have a Cisco 504g and an extension that has been configured for the past several years to ring for 10 seconds and then forward to a cell phone. This has worked without issue until last week. Now, the handset rings as expected, and the call is forwarded to the cell, as expected, and the cell...

  15. Forward Calls from Digital Receptionist

    Thanks for the feedback leejor. We have been using the system for multiple years with the ability to dial in to a direct extension and our DR menu options (i.e. dial 2 for ...) are already in place. Our workaround may be to provide a second extension that can be used internally and the just...

  16. Forward Calls from Digital Receptionist

    I have a request that all external calls directed to a specific extension be forwarded to another extension to be screened. So, if someone calls our system, is connected to our digital receptionist, and enters the individuals extension, can we configure the system to direct the call to another...

  17. Digital Receptionist Stopped Working

    Thank you for the response. I uninstalled and reinstalled 3CX, then restored the latest backup and the problem is fixed and 3CX appears to be working correctly...for over a week now.

  18. Digital Receptionist Stopped Working

    I recently upgraded from version 11 to version 12. All was working fine for about two days until, without warning, any calls to any of our Digital Receptionist (both from internal extensions and external) started receiving a "Cannot complete this call" message. Restarting the services did not...

  19. Handling Conference Call Misdials

    On our 3CX system, when someone dials into a conference call before the conference is set up or if the conference ID is misdialed, the system simply disconnects the call. Is there a way to set up 3CX to either revert back to the conference call intro (please enter conference ID...) or to read...

  20. Free up Inbound Lines

    Our 3CX IPPBX is connected to 3 SIP Trunk accounts (12 lines total). All incoming calls come through one trunk (6 lines) and the other two trunks are used for overflow and backup for outgoing calls. I would like to set up a rule that detects when the first trunk is nearly or completely occupied...
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