sms

  1. Mark another user's sms chat as "dealt with"?

    Today I went to text a client from 3CX and received the "Number you have specified has an active conversation with extension xxx" error. The problem is this employee is out of the country for 3 weeks and while I sent him an email and hopefully he sees it and jumps on an marks the convo "dealt...
    • AJD_Tech
    • Thread
    • sms
    • Replies: 2
    • Forum: SMS

  2. Solved SMS number missing

    Hi, Using V20.0.731 and a twilio trunk, one of the configured numbers is not showing (was showing before) in the "select provider" window when trying to send a text messaage from 3CX Desktop App for Windows. Other numbers are showing, and those numbers capable of sending text messaages are...
    • gcq1
    • Thread
    • sms trunk twilio
    • Replies: 3
    • Forum: Other

  3. SMS not reaching the free cloud account

    Hello, I'm trying to access my Amazon account but the SMS verification is not even reaching my free cloud account. I haven't tested with another sender. Also, how do I change the password for domain login.3cx.com? When I go to Password and security, there is no option to see or change the...
    • User_123
    • Thread
    • sms
    • Replies: 8
    • Forum: SMS

  4. Flowroute Outbound SMS Works but Not Inbound

    I have 3CX Windows v18 running behind Sophos XGS firewall with Flowroute DIDs enabled with messaging, I setup API Keys and URLs and outgoing SMS from my Flowroute DIDs works perfectly however when I send SMS to DIDs (inbound or incoming) it doesn work. I contacted Flowroute support and they said...

  5. I can send SMS but can't receive SMS

    I can send SMS but can't receive SMS need to know what I have setup incorrectly
    • ecotech
    • Thread
    • 3cx azure hosted sms
    • Replies: 1
    • Forum: SMS

  6. SMS messaging on desk phone

    I have a client with several Fanvil X6U phones. SMS messages show up on the phone app, on the desktop app, but not on the desk phone. Is there a way to get SMS messages to show up on this phone?

  7. Report for SMS Usage

    Hello, We have tied a few of our 3CX users to a DID and enabled SMS messaging so they can text one on one with customers, This works great but I need a report showing how much this is being used so we can adjust our SIP host plan accordingly. No need to buy 10k messages a month if we use less...

  8. Solved SMS error

    Hi Just getting set up on 3CX and can't seem to get SMS working in any fashion 1 DID from Voxtelesys pointing to a ring group with 2 users Incoming / outgoing calls are working fine Followed the SMS configuration steps without any difficulty Getting a 30030 error in the event log every time...
    • brian@pm
    • Thread
    • sms
    • Replies: 9
    • Forum: SMS
  9. phillytky

    Inbound SMS to Que Problems Outside of Office Hours

    Hello, I have seen several posts about others having similar issues but not sure I have found a post with a resolution. We have a customer that: 1. Primary Trunk for Inbound Calls Also Setup with SMS. 2. SMS are routed to same call queue that the phone calls are routed. 3. The system has...
    • phillytky
    • Thread
    • inbound sms sms
    • Replies: 3
    • Forum: SMS

  10. Split SMS destination

    I didn't find how to split SMS destinations. I mean, previously I could send calls to destinations and SMS to different destinations. v19 is not possible. v20 I tested it and is possible only if the first point is a Digital Receptionist There are any other efficient ways to choose different...
    • danfw
    • Thread
    • sms sms flow
    • Replies: 2
    • Forum: SMS
  11. Alex Nicoletti

    SMS Timestamp Showing Incorrectly

    We are using SIPTRUNK / SIP.US for our sip trunk and have configured their SMS. Messaging is flowing properly overall, but we are having issues with the timestamp of the messages. SMS messages come in as GMT time, while MMS messages come in with the proper timezone information. I did a few tests...

  12. SMS - DID to external number, creates new conversation instead of using existing conversation

    We have SMS setup on several DID numbers. Sending and receiving SMS works fine except one thing. If we are viewing the contact details (or from the recent call list), and we hit the send SMS option, this causes a new conversation to be started. When the external contact sends a reply to this...
    • PFSRick
    • Thread
    • did number sms
    • Replies: 12
    • Forum: SMS
  13. ronenba

    send SMS from the 3CX app

    i setup a trunk for outgoing sms 1. login to admin web portal 2. click on admin 3. add trunk that allow to send SMS how do I send SMS from 3CX app on my mobile?

  14. Solved v20 incoming SMS routing

    working with v20 for the last week or so. I have been using Flowroute for several years and one user receiving and responding to all SMS messages for a few years. Just realized this has not been working for awhile now [not used with high volume]. I am trying to get it up and working again in...

  15. Sending SMS with Call Flow Designer

    Hello, Is there a way to use a Call Flow to send an SMS when a call is received on a line? The SMS would be a prewritten text with some infos about the caller added. The PBX's trunk is already configured to receive and send SMS so I would like to stay within the 3CX. I haven't seen a...

  16. Enable Outbound SMS for all extensions?

    Currently we have SMS enabled on the main phone number of our system, which is routed to a ring group consisting of two extensions. With this setup, only the two members of the mentioned ring group can send outbound SMS. We would like ALL extensions to be able to send outbound texts from this...
    • kriley87
    • Thread
    • sms sms outbound
    • Replies: 2
    • Forum: SMS

  17. How to differentiate on which DID an inbound SMS was received?

    Hi there, I have one user with 2 DIDs assigned. When I post to the 3CX API using each "to" number, I can see that 2 distinct "chats" are created. When I reply, it uses the correct DID for the reply. There doesn't seem to be any way to distinguish in the interface, though, so although the...
    • iaindooley
    • Thread
    • sms sms did sms inbound sms inbound did sms issue
    • Replies: 1
    • Forum: SMS

  18. No POST request being sent to API endpoint

    Hi there, I'm trying to develop an integration with the SMS API. I have a 3CX Pro Trial set up, so I can add a generic Trunk Provider, and I can enable SMS. I have connected the system to my VoIP trunk, and calls in and out are working. I created a DID and assigned it to a user: I enabled...
    • iaindooley
    • Thread
    • messaging sms
    • Replies: 13
    • Forum: SMS

  19. How can I make both SMS and direct DID calling to work. Whatever I try I have only one or the other working but not both.

    Hi. I'm using a Telnyx sip provider. I could not figure out how to make it work. I have everything set up, but I can make either SMS or direct DID calling to work, but not both. For example: if I enter a DID in a sip trunk as +16088888888, then a person is able to send SMS. If I enter a DID in a...
    • EGK
    • Thread
    • 3cx direct calling sms
    • Replies: 4
    • Forum: Live Chat

  20. Messages not separated by date on iPhone

    I've tested this with two recent model iPhones, an Adroid phone, and the 3CX web client. This problem exists only on the 3CX app for iPhones. Extension messaging and SMS messages are not separated by date inside the 3CX iPhone app. Example: However, when logging into the same extension on...
    • JimNX
    • Thread
    • chat iphone sms
    • Replies: 3
    • Forum: SMS
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