voicemail

  1. Voicemail transcription hasn't worked for months

    I changed over to the Google Storage Bucket hoping that would fix it. Still not doing the transcription. Not sure exactly when it stopped working but it hasn't worked for months. There are definitely files in the storage bucket, but don't even see my extension. I see about 10 extensions, but...

  2. Delete Voicemails by Extension on Hosted 3CX

    We are in a hosted environment, at 3CX. Thus, I do not have access to the server's directories (to my knowledge). I have users that have upwards of 100+ voicemail messages. Is there a way to delete these?

  3. Forwarding voicemail to a different user

    Hi there... I'm looking to forward a voicemail to a different user in our organization. Any thoughts?

  4. Weather Hotline

    I'm interested in creating a way for employees/clients to call a number to learn of potential schedule changes due to weather. This message needs to be easily changed by upper management from home when a delay or closure is decided. One option might be to create an extension that immediately...

  5. Long pause before voicemail issue

    Hello, I am having an issue and everyone is my office seems to be unsure as well. We have a client with a complex phone server. Only one shared mailbox has this issue. The users thought they were just getting a few voicemails that were blank, the recording was there but there was no voice. When...
  6. David Liddle

    V20: Play existing voicemail greetings or announcements

    Hello! After upgrading our on-premises system to V20 Pro, we have found no way to play or review existing voicemail greetings or holiday announcements as we could do in V18. There's no button for playback as there was in the past. There are only buttons for upload, deletion, record from web...

  7. no voicemail - incoming trunk calls

    We have 3CX Cloud hosted plan with desk phones registered behind an SBC on same network. internal and external calls work correctly the only issue is that there is no voicemail when receiving a missed or a non answered incoming call from the SIP trunk, instead I get a busy tone after the ring...

  8. Internal calls to voicemail not ending when phone is hung up

    I have a client using an on-prem 3CX with half a dozen handsets across two offices. The 3CX system is installed at Office A. They have a staff member at Office B that answers most of their incoming calls. She is in a ring group with a couple of other handsets in the same office. What's happening...

  9. Solved Play on phone does nothing within webclient after upgrade to v20

    Good day When logged into webclient to play voicemail play on phone does nothing. Where in v18 it will ring in the browser. Is this intended or bug? Attached is picture for context. Thank you

  10. Voicemail sending email address change

    After updating to version 20 and switching from Google to OpenAI Whisper for VM transcriptions, the VM emails are coming from my email address. How can I switch the sender email? Thank you.

  11. Voicemail message plays twice

    I am on the free hosted plan. I have set up a ring group with three extensions. In the ring group I have uploaded a workday voice message and an afterhours voice message.When no answer, all calls go to the email of one of the extensions. However, the afterhours voice message is playing twice...
    • ericha
    • Thread
    • voicemail
    • Replies: 2
    • Forum: SMB

  12. Minimum Length of Voicemail PIN in 3CX Ver.20 U1

    Hello everyone, Simple question: In version 20 do we have length restriction for voicemail PIN ? can we choose 3 digits for it?
    • Oveis
    • Thread
    • pin voicemail
    • Replies: 1
    • Forum: SMB

  13. VoiceMail Template - New Variable Request

    With the new 3CX V20 U2 release and the arrival of OpenAI Whisper Speech-to-Text integration, it's possible to obtain the transcription of voice messages left in the voicemail which will arrive via email together with the .wav audio voice message attachment. I use this system to have 3CX send...

  14. Voicemail Transcription 3CX V20 Pro

    I am trying to setup voicemail transcription on an on-premise 3CX V20 install with a pro license, I was following the documentation here and when I got to step 2, I logged into the admin panel, went to System -> Voicemail but couldn't find anything in regards to voicemail transcription (see...
  15. TLCtech

    Call flow replacing one VM for another

    We have a receptionist who is out for a while and we have a couple of back up people that do reception. Since our main receptionist was out, I started by turning their extension to DND for the week, and send all voicemails to our back up. Once done, reception (00) was still getting phone calls...

  16. v20 Voicemail/Department Settings

    I've been looking for clear and concise instructions on how to configure and manage different voicemail configurations for the phone system for holidays. I do realize that groups were introduced and the holiday switch to DND is controlled by the primary group that a user is assigned to that...

  17. v20 - Voicemail PIN number

    Where can we find the end user's PIN number for their voicemail? This does not seem to be anywhere in the GUI anymore, and these are users who only have physical desk phones (no access to the web client or mobile phone app). Additionally, the only guide on voicemail that I could find doesn't...
  18. Leo_B

    Solved FreePBX 'maxsilence' option implementation in 3CX -- is it possible?

    Hello, Back in good ole freePBX era, we used sometimes a Voicemail Administration option named 'maxsilence', one to configure a number seconds of silence before systems ends the recording. The question is, has this kind of functionality ever been implemented in 3CX? Logically, I'd retrieve...

  19. Extension makes a direct call to Voice Mail Extension!

    Hi everyone, I'm having a small problem, my customer extension had made a call to the system voicemail extension (in our case ext 99999). I still can't give her the right answer because, in theory, we can not make a direct call to 99999 (a system extension). you can check the call report in...

  20. Voicemail going to SIP Trunk Provider but not to 3CX, unless...

    When an incoming call is sent to voicemail by a user, the caller is instructed to record a message, then press # to save the message -> this saves a voicemail within 3CX and the user is able to see it in their app. However, when an incoming call is not answered for 20 seconds and thus...
    • plsj
    • Thread
    • small business voicemail
    • Replies: 4
    • Forum: Other
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