Implemented 3CX Management Console - More granular delegation rights

[RogerS]

The 3CX Management Console should allow more granular delegation rights to avoid to give "General System Administration" rights to manage for example Digital Receptionist, Ring Groups and Call Queues by a first level support team, like a Service Desk.

 

[VoIPTools]

If you are really in a pinch, you can duplicate pretty much anything you can do in the 3CX Management Console in your own application using the 3CX Call Control API. I know you are looking for 3CX to provide a built-in solution, but if you just wanted to expose a couple of features, without giving access to a large portion of the Console, it is possible to do. The question is whether it is worth the effort.

 

[omarchand]

That would be nice . !! At least one power user that can manage system holidays and IVR recordings, instead of the "General system administration".

 

[nicedoggie]

Many of our competitors have this feature. We don't want to give them any advantages. The 3CX platform is excellent but this is truly the weakest part of the program at this moment.

As a programmer I would suspect it would be relatively easy to set permissions to almost any feature based on an individual or group right.

 

[604]

What would really be nice is if Manager roles could actually see other Managers again.
What if a manager needed to reset another manager's vm pin? ohh yeah no sorry, you can't access or even see that their extension exists. get the global admin that we pay way too much for to log in and reset it for you.

 

[oJo]

We would also like to prevent users from changing their own availablity status.

 

[Nathan_Talbot]

Plus 1

 

[arunas.stonys@bluebridge.]

+1

 

[Fredy Martínez Cubillos]

It took !! but it is finally under consideration. Very necessary.

 

[Smuu]

+1

 

[Fred Wetsteijn]

+1

 

[FM Telecom]

+1 Many of our clients ask for this.

 

[WellBeIn]

+1

 

[iosif_roggenbuck]

+1

 

[WellBeIn]

165 votes but still nothing.....

 

[DDC]

+10 ;-)

 

[Jose Lara]

+1

 

[Jose Lara]

+1

 

[Jpmichaud]

+1

 

[pitrickzul]

+1000

 

[Curtis C]

Add Me
+1000