3CX Phonebook issue with Yealink Phones

[Allan Croall]

Hi hope you can assist,

I have a client who has imported all their contacts from excel into 3cx and everything works okay.
we can see all the contacts on the softphone.
However on the Yealink phones (T42s and the T54s) we can only see the numbers under the phone book and the names are blank?

has anyone experienced this before?

Thank you!

 

[eddv123]

To confirm, you are talking about when you scroll the numbers on the IP endpoints themselves ?

There are such issues that you can see in the below link(s) whether they are related or not I am unsure, but have a read and it may give insight:

https://www.3cx.com/community/threa...k-does-not-list-all-numbers-on-yealink.39681/

https://www.3cx.com/community/threads/cell-numbers-not-showing-up-in-3cx-phonebook.41510/

FYI due to the size/capacity of each endpoint they are limited to the amount of entries each can take so certain values are depreciated to make up for this - last time I heard the CSV inport for the phonebook was about 1000 rows.

https://www.3cx.com/community/threads/phonebook-limits.37294/
https://www.3cx.com/community/threads/what-is-the-maximum-contact-entries.58403/

 

[Allan Croall]

Thank you for your help,

yes on the ip phone, if you go to 3cx phonebook you are able to see all the numbers however there is no name assocated to that number?

Those links somewhat relate however i do see all the numbers just not the names?

Thank you

 

[YiannisH_3CX]

Hello @Allan Croall

Are the names imported in the First name and Last names fields in the management console? Are there any special characters in the names that might cause a conflict?