Solved Blind Transfer Back on Busy

[that1guy]

Greetings,

Scenario:
Call reaches extension A. A blind transfers the call to extension B. B is busy (on another call). Call needs to transfer back to extension A.
Currently, calls go to voicemail when transferred to a busy extension.


We are using v15.5. Under Settings>PBX>Transfer Back on Busy, we have DialCode: *3* (default, not being used for any other dial codes), and under Timeout I have set 10. I cant seem to get this working though. Any thoughts?

 

[leejor]

Is the extension, being transferred to, configured to to accept more than one call at the same time?

See the note at the end of this...
https://www.3cx.com/docs/blind-transfer-callback/

 

[that1guy]

Thanks leejor. I have read that article. Currently, no; none of the extensions are configured to accept multiple calls at this location.

 

[that1guy]

It's working. Error code: iD_10T. End user had set their extension to DND, which is set to fwd to voicemail.

 

[YiannisH_3CX]

Glad the issue is resolved and thank you for posting your solution