Dynamic callee changes

[Woodster]

Hi all,
Not sure if this is possible - is 3CX able to dynamically change the extension you are speaking to as you are transferred?

For example, I call extension 100, but 200 answers the call - my Yealink phone still shows me as talking to extension 100...
Cheers

 

[leejor]

Perhaps has something to do with Supports Re-Invite, not being enabled on the extension?

 

[JohnS_3CX]

Hi Woodster

This is expected because this is not a transfer, it's a call pick up. Effectively you dial your destination and either they or someone allowed to pick up their calls will answer so you are speaking with the intended destination.

 

[Woodster]

Hi Woodster

This is expected because this is not a transfer, it's a call pick up. Effectively you dial your destination and either they or someone allowed to pick up their calls will answer so you are speaking with the intended destination.

Ah. Fair enough. Thank you for explaining.
I see it does swap extension after a transfer, and I see why it would stay the same- otherwise, you may think you've dialed the incorrect number.
Perhaps it's just me, but I still would like it to change extension like it would a transfer... but maybe with a way for the callee to know its been picked up by someone else.
Cheers