We currently use several call groups with 2-3 employees each. The department has reported that missed calls are marked as missed for all members of the call group, leading to all employees calling the missed caller back. This often results in up to three return calls for the caller.
The departments would like a follow-up function for the call groups, similar to the "abandoned calls in queues" feature. A queue would be overkill in this case, and the departments do not want additional greeting messages or queue music.
Additionally, it would be helpful if missed calls could also be marked with a check in the call history of the respective extension to facilitate follow-up.
The departments would like a follow-up function for the call groups, similar to the "abandoned calls in queues" feature. A queue would be overkill in this case, and the departments do not want additional greeting messages or queue music.
Additionally, it would be helpful if missed calls could also be marked with a check in the call history of the respective extension to facilitate follow-up.
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