In Consideration Need a report TRACKING number of Simultaneous Calls over TIME

[Allen_Miller]

I like to post this every couple years.

As someone that manages PBXs (3CX) for customers it would be useful to be able to review the historical track for the number of Simultaneous Calls. This would enable us to anticipate the need to upgrade a license (and generate revenue for 3CX and us) and avoid problems for the customer.

Can someone please explain to me how, for a system that is licensed and sold based on the Maximum Number of Simultaneous Calls, it is basically impossible to review HISTORY of Numbers of Simultaneous Calls.

I know the dashboard gives a snapshot of the number of calls active NOW and this does have some use at the MOMENT, but it is not a solution for this need.

I know there is an email alert to tell when the customer has attempted to exceed their license. This does not give the customer a good experience when calls are blocked.

If you agree please vote Yes and vote Often.

Regards,
Allen

 

[John Massari]

+1

 

[DrainBamaged]

Adding my up vote for this simple, but highly needed function.

 

[dandenson]

yep, keeping it alive. Much needed. Kind goes with some other requests for keeping customers in an appropriate license level. I'd like to know if a customer is hitting 4 channels once a month or once a day, will help determine if they need to be moved into an 8 channel license and so on.

 

[Matthew Everton]

+1. This would be brilliant and super useful for budgeting of potential upgrades for both 3CX License and SIP trunk usage!

 

[Forsyths]

YES, YES, A THOUSAND TIMES YES!

We have no issue in buying the right license. Spending money on 3CX - its a great system/solution - we would love to know what is the right license to buy - and THIS, this is the thing that is needed - to pick the correct version - please!

 

[proboscis]

FYI, We have a different number of 3CX licenses and SIP channels and we needed to tell what's what, so we bought CallSequitur from Cjay and it's been working great so far. Plus we can go back as much as we need to. Hope this helps someone else, because it's a shame this isn't included OOB

 

[NTSer]

Yes, this would be a basic feature! But it's a absolute need to get historical data!

 

[eddv123]

+1 we are getting continual request for this feature from our larger customers, especially the education sector such as colleges, schools etc.

 

[hctservice]

+1

 

[Mao]

This feature would be useful to calculating and forecast concurrent calls we need for Siptruck

 

[contoured]

+1

 

[eli2020]

+1

 

[slickw]

As an alternative to including historic values within the 3CX system, why not expose the information as an API, SNMP or server side call to the application. It should be too difficult to expose values already displayed on the system to an automated endpoint.

This way installers could use a monitoring system (Zabbix, Nagios, etc.) to poll, collect and store the output as needed.

 

[NTSer]

As an alternative to including historic values within the 3CX system, why not expose the information as an API, SNMP or server side call to the application. It should be too difficult to expose values already displayed on the system to an automated endpoint.

This way installers could use a monitoring system (Zabbix, Nagios, etc.) to poll, collect and store the output as needed.

This would be great of course! But i would be happy, to know about the usage on the pbx itself

 

[Zvjer]

+1 definitely!

 

[Amfrontier]

Yeah, I'm rather surprised that A) this doesn't exist and B) this STILL doesn't exist. Licensing is one thing, but we also need to know we've got enough SIP trunks to handle the usage. License counts and SIP Trunk counts frequently aren't 1:1.

 

[Cristian Schmitt Nieto]

+1

 

[NTSer]

How much time is needed for this consideration? 3 Years?!

 

[Cristian Schmitt Nieto]

How much time is needed for this consideration? 3 Years?!

Good Wine needs time

 

[Fredy Martínez Cubillos]

+1