new on 3CX world trunk configuration issues

[acontreras]

Hi,

I'm trying 3CX for the first time, I'm a long time freepbx user.

I have a cloud instance on google where 3cx was deployed.
3CX version 16.0.676

Setup 2 trunks, different providers,

1) Vitelity, I can receive and make outbound calls

2) voip innovations, I configure the trunk using the template on the system but I'm not able to get any inbound calls

the error:
calls to 3CX are returning with an Invite Response Timeout. This means that when we send traffic/Invites to 3CX it does not respond to it.


Thanks for any help!!

keep exploring and learning.

 

[cobaltit]

If you delete the Vitelity trunk does the VoIP Innovations trunk work?

 

[NickD_3CX]

There is a guide on how to correctly configure 3CX for VI.
Have a look here: https://www.3cx.com/docs/us-sip-trunk-voip-innovations/#h.1t497tcn2wuw
Make sure the number format is entered correctly in 3CX.

 

[acontreras]

There is a guide on how to correctly configure 3CX for VI.
Have a look here: https://www.3cx.com/docs/us-sip-trunk-voip-innovations/#h.1t497tcn2wuw
Make sure the number format is entered correctly in 3CX.

Hi, I read the guide and its not working for me, that's why I decide to post here, thanks

 

[acontreras]

If you delete the Vitelity trunk does the VoIP Innovations trunk work?

I'll try it this evening and will report back, thanks!

 

[NickD_3CX]

I'll try it this evening and will report back, thanks!

If that doesn't work, start a packet capture on the 3CX Server and make call to one of the VI numbers, then check the capture. This actually might be simpler than we are thinking, it may indeed not be reaching the server for some reason...