Solved No missed calls when using "End Call" option

[Raumpatrouille]

Hello all,

if the option "End Call" is selected in the forwarding rules, then no calls or missed calls are displayed.
In addition, the call list only shows that someone has called "N/A", which is also not useful.



Example:
I am in a meeting and therefore set the "Do not disturb" status with the "End Call" option selected.
While this status is active, 4 people try to call me.
After I finish my meeting, I look to see who tried to call me and see that no one called, which is not true.

In the meantime, our staff leaves the status on "Available" because otherwise the calls don't show up in the call log.

Is something set wrong? Is this a bug? Is it supposed to be like this?!?
Who can help?

System: 3CX Enterprise Version 16.0.8.9 (On-Premises)

Additional information:
"Play Busy prompt when extension is busy" is not active.

( https://www.3cx.com/community/threads/missed-call-notification-when-forwarded-to-end-call.81975/ )

 

[VasilisV_3CX]

Hi @Raumpatrouille,

What is your use case? What do you want to set the DND to end call as opposed to forwarding to another extension or voicemail?

 

[Raumpatrouille]

Hi @VasilisV_3CX,

I do not want to transfer the call to another extension or to voicemail.
However, I would like to be informed about a missed call.

 

[Raumpatrouille]

By the status DND I signal that I cannot accept calls. However, I want to call the callers back when I am available again.
But for this I need the information that I have missed calls.

Another example:
An employee goes off work and sets his status to Away with the End Call option.
The next day he doesn't have any missed calls because he didn't forward his calls, which he doesn't want to do or can't do, for example because he is alone in his area.

If I am on a call and the call does not go through as a result, I also receive information about a missed call. This is also how it should be with the "End Call" option.

 

[VasilisV_3CX]

Hi @Raumpatrouille,

I'm busy investigating this at the moment. I'll revert as soon as I have more information.

 

[VasilisV_3CX]

Hi @Raumpatrouille,

An update: This has been found and rectified by our team in the upcoming release of v18 update 1. Thank you for reporting this.