Solved Polycom VVX 600 dials *30 and instantly restarts

[George Ts]

Hello,
We are deploying Polycom IP Phones with 3cx server, and I noticed that a user accidentally dialed *30 (this was provisioned to one of their BLFs for some reason).
I heard the RTP, 3cx replies to the INVITE and sends a media stream saying "Available Status Set".
Apparently, the Polycom device just set their status to Available by dialing that dial code (*30).
Right after the call, the Polycom IP Phone rebooted.

My question:
Is there any reason why the phone rebooted right after the end of that brief call?

Regards,
George

 

[AramS_3CX]

Hello,
We are deploying Polycom IP Phones with 3cx server, and I noticed that a user accidentally dialed *30 (this was provisioned to one of their BLFs for some reason).
I heard the RTP, 3cx replies to the INVITE and sends a media stream saying "Available Status Set".
Apparently, the Polycom device just set their status to Available by dialing that dial code (*30).
Right after the call, the Polycom IP Phone rebooted.

My question:
Is there any reason why the phone rebooted right after the end of that brief call?

Regards,
George

Hi George,

No Speed Dial (including Profile and Queue status) or Shared Parking function keys are supported by Polycom phones. This is known limitation of Polycom phones and can be the reason of some unexpected functionality (reboot is one of them). Please remove that BLF (and all other Speed Dial and Shared Parking) keys from the extension setting and reset and re-provision the phone.
The full list of known limitations you can find in the Polycom configuration guide

 

[George Ts]

Thank you very much Aram,
This can be closed as "Solved".

Regards,
George