[SOLVED] BLF SUBSCRIBE Rejected

[tomtom2770]

Hello everybody,
I am quite new to 3CX Software and was trying to set up two Snom D765 phones via provisioning. Everything works fine, beside the BLF feature. There are simply no lights which light up when one phone/extension is in a call or so. I checked whether my Software was running right so I installed the Windows Client and there I could see the green and yellow BLFs. Long story short... I dived into my SIP Log on the phones and found something strange but do not know what it means:

Sent to Udp:192.168.198.32:5060 from Udp:192.168.198.27:45848 at Apr 2 23:55:12.169 (713 bytes):

SUBSCRIBE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.198.27:45848;branch=z9hG4bK-z32c72cshww0;rport
From: <sip:[email protected]:5060>;tag=2eak4v2ypf
To: <sip:[email protected]:5060>
Call-ID: 3134393131373031313239323035-f0kzv8gdvcup
CSeq: 1 SUBSCRIBE
Max-Forwards: 70
User-Agent: snomD765/8.9.3.57
Contact: <sip:[email protected]:45848;line=9rzdygsz>;reg-id=1
Event: message-summary
Accept: application/simple-message-summary
Proxy-Authorization: Digest username="001",realm="3CXPhoneSystem",nonce="414d535c0ef2043f86:118e195bc34556656e353e0703e4356b",uri="sip:[email protected]:5060",response="2d091c2327b1b48e263140d8a7f68669",algorithm=MD5
Expires: 900
Content-Length: 0

Received from Udp:192.168.198.32:5060 on Udp:192.168.198.27:45848 at Apr 2 23:55:12.170 (656 bytes):

NOTIFY sip:[email protected]:45848;line=9rzdygsz SIP/2.0
Via: SIP/2.0/UDP 192.168.198.32:5060;branch=z9hG4bK-524287-1---0178682ef219ed7f;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:45848;line=9rzdygsz>
From: <sip:[email protected]:5060>;tag=e734b23d
Call-ID: nXWVcjvNzWUHcbcR0OcZ6A..
CSeq: 1 NOTIFY
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Content-Type: application/simple-message-summary
Supported: replaces
User-Agent: 3CXPhoneSystem 15.0.62928.5 (62293)
Event: message-summary
Content-Length: 42

Messages-Waiting: no
voice-message: 0/0
Sent to Udp:192.168.198.32:5060 from Udp:192.168.198.27:45848 at Apr 2 23:55:12.177 (311 bytes):

SIP/2.0 200 Ok
Via: SIP/2.0/UDP 192.168.198.32:5060;branch=z9hG4bK-524287-1---0178682ef219ed7f;rport=5060
From: <sip:[email protected]:5060>;tag=e734b23d
To: <sip:[email protected]:45848;line=9rzdygsz>
Call-ID: nXWVcjvNzWUHcbcR0OcZ6A..
CSeq: 1 NOTIFY
User-Agent: snomD765/8.9.3.57
Content-Length: 0

Sent to Udp:192.168.198.32:5060 from Udp:192.168.198.27:45848 at Apr 2 23:55:12.181 (697 bytes):

SUBSCRIBE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.198.27:45848;branch=z9hG4bK-358v74b7fgo4;rport
From: <sip:[email protected]:5060>;tag=l3yk8dpgkr
To: <sip:[email protected]:5060>
Call-ID: 3134393131373031313239363731-r4ho0tjpvtkg
CSeq: 1 SUBSCRIBE
Max-Forwards: 70
User-Agent: snomD765/8.9.3.57
Contact: <sip:[email protected]:45848;line=9rzdygsz>;reg-id=1
Event: dialog
Accept: application/dialog-info+xml
Proxy-Authorization: Digest username="001",realm="3CXPhoneSystem",nonce="414d535c0ef2043f86:118e195bc34556656e353e0703e4356b",uri="sip:[email protected]:5060",response="f53664daa3532e94a4b176c8281361f5",algorithm=MD5
Expires: 900
Content-Length: 0

Sent to Udp:192.168.198.32:5060 from Udp:192.168.198.27:45848 at Apr 2 23:55:12.184 (699 bytes):

SUBSCRIBE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.198.27:45848;branch=z9hG4bK-7iney3nm389d;rport
From: <sip:[email protected]:5060>;tag=9xnphupkg2
To: <sip:[email protected]:5060>
Call-ID: 313439313137303131323130303732-g1nph0txio3q
CSeq: 1 SUBSCRIBE
Max-Forwards: 70
User-Agent: snomD765/8.9.3.57
Contact: <sip:[email protected]:45848;line=9rzdygsz>;reg-id=1
Event: dialog
Accept: application/dialog-info+xml
Proxy-Authorization: Digest username="001",realm="3CXPhoneSystem",nonce="414d535c0ef2043f86:118e195bc34556656e353e0703e4356b",uri="sip:[email protected]:5060",response="b09d5fa459f785a6536028b5c34ec718",algorithm=MD5
Expires: 900
Content-Length: 0

Received from Udp:192.168.198.32:5060 on Udp:192.168.198.27:45848 at Apr 2 23:55:12.185 (390 bytes):

SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.198.27:45848;branch=z9hG4bK-z32c72cshww0;rport=45848
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>;tag=2662de49
From: <sip:[email protected]:5060>;tag=2eak4v2ypf
Call-ID: 3134393131373031313239323035-f0kzv8gdvcup
CSeq: 1 SUBSCRIBE
Expires: 900
User-Agent: 3CXPhoneSystem 15.0.62928.5 (62293)
Content-Length: 0

Received from Udp:192.168.198.32:5060 on Udp:192.168.198.27:45848 at Apr 2 23:55:12.211 (599 bytes):

NOTIFY sip:[email protected]:45848;line=9rzdygsz SIP/2.0
Via: SIP/2.0/UDP 192.168.198.32:5060;branch=z9hG4bK-524287-1---3e2df20da2648447;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>;tag=2eak4v2ypf
From: <sip:[email protected]:5060>;tag=2662de49
Call-ID: 3134393131373031313239323035-f0kzv8gdvcup
CSeq: 2 NOTIFY
Content-Type: application/simple-message-summary
User-Agent: 3CXPhoneSystem 15.0.62928.5 (62293)
Subscription-State: active;expires=900
Event: message-summary
Content-Length: 42

Messages-Waiting: no
voice-message: 0/0
Sent to Udp:192.168.198.32:5060 from Udp:192.168.198.27:45848 at Apr 2 23:55:12.219 (328 bytes):

SIP/2.0 200 Ok
Via: SIP/2.0/UDP 192.168.198.32:5060;branch=z9hG4bK-524287-1---3e2df20da2648447;rport=5060
From: <sip:[email protected]:5060>;tag=2662de49
To: <sip:[email protected]:5060>;tag=2eak4v2ypf
Call-ID: 3134393131373031313239323035-f0kzv8gdvcup
CSeq: 2 NOTIFY
User-Agent: snomD765/8.9.3.57
Content-Length: 0

Received from Udp:192.168.198.32:5060 on Udp:192.168.198.27:45848 at Apr 2 23:55:12.246 (505 bytes):

NOTIFY sip:[email protected]:45848;line=9rzdygsz SIP/2.0
Via: SIP/2.0/UDP 192.168.198.32:5060;branch=z9hG4bK-524287-1---5203002e772dcd4e;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>;tag=l3yk8dpgkr
From: <sip:[email protected]:5060>;tag=941ddb2e
Call-ID: 3134393131373031313239363731-r4ho0tjpvtkg
CSeq: 2 NOTIFY
User-Agent: 3CXPhoneSystem 15.0.62928.5 (62293)
Subscription-State: terminated;reason=rejected
Event: dialog
Content-Length: 0

Sent to Udp:192.168.198.32:5060 from Udp:192.168.198.27:45848 at Apr 2 23:55:12.254 (328 bytes):

SIP/2.0 200 Ok
Via: SIP/2.0/UDP 192.168.198.32:5060;branch=z9hG4bK-524287-1---5203002e772dcd4e;rport=5060
From: <sip:[email protected]:5060>;tag=941ddb2e
To: <sip:[email protected]:5060>;tag=l3yk8dpgkr
Call-ID: 3134393131373031313239363731-r4ho0tjpvtkg
CSeq: 2 NOTIFY
User-Agent: snomD765/8.9.3.57
Content-Length: 0

Received from Udp:192.168.198.32:5060 on Udp:192.168.198.27:45848 at Apr 2 23:55:12.255 (507 bytes):

NOTIFY sip:[email protected]:45848;line=9rzdygsz SIP/2.0
Via: SIP/2.0/UDP 192.168.198.32:5060;branch=z9hG4bK-524287-1---9361dd5d9964c63a;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>;tag=9xnphupkg2
From: <sip:[email protected]:5060>;tag=cf02ba1d
Call-ID: 313439313137303131323130303732-g1nph0txio3q
CSeq: 2 NOTIFY
User-Agent: 3CXPhoneSystem 15.0.62928.5 (62293)
Subscription-State: terminated;reason=rejected
Event: dialog
Content-Length: 0

The last log and the third to last log message, saying :Subscription-State: terminated;reason=rejected
Can anyone guess what the problem is or what I did wrong?
Thanks in advanced!

 

[tomtom2770]

The firmware version of both phones is: 8.9.3.57

 

[YiannisH_3CX]

Hello @tomtom2770

Can you please let us know what PBX license are you running? Is it the free PBX or a commercial license?

 

[tomtom2770]

Hello @tomtom2770
Can you please let us know what PBX license are you running? Is it the free PBX or a commercial license?

@YiannisH_3CX
The following is listed in my Consumer Portal:
Product
3CX PBX Edition
Version
15.0
Licensing
8 Sim.Calls, 0 G.729

 

[YiannisH_3CX]

Please note that blf functionality is not available in the PBX edition license as seen in the following link
https://www.3cx.com/ordering/pricing/

 

[tomtom2770]

Please note that blf functionality is not available in the PBX edition license as seen in the following link
https://www.3cx.com/ordering/pricing/

Ahh, thank you very much!
Is there another way to test this feature before buying a license?

 

[YiannisH_3CX]

No i am afraid you need to have a commercial license for this feature to work

 

[tomtom2770]

Thanks a lot. We will consider to buy a license, but until yesterday I thought the software and/or hardware is not interoperable.