Problem
In many deployments, users prefer different ringtones to better distinguish their own extension, departmental calls or personal preferences.
Today, users can often change the ringtone directly on their IP phone. However, once the device is reprovisioned by 3CX, those local changes are overwritten and the ringtone configured by the administrator is restored.
As a result, administrators must manually configure preferred ringtones for individual users, even though ringtone selection is a personal preference and not an administrative setting.
Requested Feature
Please provide a way for users to select and manage their preferred ringtone for provisioned IP phones directly within 3CX.
Possible implementation options:
This is particularly relevant for Snom, Yealink and Fanvil deployments where 3CX provisioning currently overrides locally configured ringtone settings.
Administrators should still be able to enforce company-wide defaults if desired, while optionally allowing users to customize their personal ringtone.
Thank you for considering this enhancement.
In many deployments, users prefer different ringtones to better distinguish their own extension, departmental calls or personal preferences.
Today, users can often change the ringtone directly on their IP phone. However, once the device is reprovisioned by 3CX, those local changes are overwritten and the ringtone configured by the administrator is restored.
As a result, administrators must manually configure preferred ringtones for individual users, even though ringtone selection is a personal preference and not an administrative setting.
Requested Feature
Please provide a way for users to select and manage their preferred ringtone for provisioned IP phones directly within 3CX.
Possible implementation options:
- User-selectable ringtone in the Web Client / User Settings
- Administrator option to allow or deny user ringtone customization
- Provisioning templates that preserve user-selected ringtone settings
- Support for device-specific ringtone selections where available
- Reduces administrative workload
- Improves user satisfaction
- Preserves user preferences during reprovisioning
- Reduces support requests for ringtone changes
- Aligns ringtone management with modern self-service principles
This is particularly relevant for Snom, Yealink and Fanvil deployments where 3CX provisioning currently overrides locally configured ringtone settings.
Administrators should still be able to enforce company-wide defaults if desired, while optionally allowing users to customize their personal ringtone.
Thank you for considering this enhancement.
Upvote
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