v18.0.3.450 to 18.0.3.461 fails

[Mando]

Hello all,

We are running a Debian9 VM hosted on AWS servers. While attempting to update v18.0.3.450 to v18.0.3.461 (Hotfix 1 (Security and Memory Issue)) it fails each time. I have attempted to reboot/restart and run the update again but will continue to fail.
I have listed/attached the error log down bellow. Any advice on how to fix this issue and update successfully would help!

Thanks!

===================Error Log==================
Hit:1 http://repo.3cx.com/debian/1803 buster InRelease
Hit:2 http://repo.3cx.com/debian-security/1803 buster InRelease
Hit:3 http://repo.3cx.com/3cx buster-testing InRelease
Hit:4 http://repo.3cx.com/3cx buster InRelease
Reading package lists...
Reading package lists...
Building dependency tree...
Reading state information...
You might want to run 'apt --fix-broken install' to correct these.
The following packages have unmet dependencies:
dkms : Depends: gcc but it is not installable
Depends: dpkg-dev but it is not installable
Depends: make but it is not installable or
build-essential but it is not installable
Depends: patch but it is not installable
Recommends: fakeroot but it is not installable
Recommends: linux-headers-686-pae but it is not installable or
linux-headers-amd64 but it is not installable or
linux-headers-generic but it is not installable or
linux-headers but it is not installable
W: --force-yes is deprecated, use one of the options starting with --allow instead.
E: Unmet dependencies. Try 'apt --fix-broken install' with no packages (or specify a solution).
Rollback to 18.0.3.450...
Hit:1 http://repo.3cx.com/debian/1803 buster InRelease
Hit:2 http://repo.3cx.com/debian-security/1803 buster InRelease
Hit:3 http://repo.3cx.com/3cx buster-testing InRelease
Hit:4 http://repo.3cx.com/3cx buster InRelease
Reading package lists...
Reading package lists...
Building dependency tree...
Reading state information...
3cxpbx is already the newest version (18.0.3.450).
You might want to run 'apt --fix-broken install' to correct these.
The following packages have unmet dependencies:
dkms : Depends: gcc but it is not installable
Depends: dpkg-dev but it is not installable
Depends: make but it is not installable or
build-essential but it is not installable
Depends: patch but it is not installable
Recommends: fakeroot but it is not installable
Recommends: linux-headers-686-pae but it is not installable or
linux-headers-amd64 but it is not installable or
linux-headers-generic but it is not installable or
linux-headers but it is not installable
W: --force-yes is deprecated, use one of the options starting with --allow instead.
E: Unmet dependencies. Try 'apt --fix-broken install' with no packages (or specify a solution).

 

[Nathan@Voxtelesys]

Right off the bat, using the official ISO would probably solve this.

I believe you will want to be on Debian 10, not Stretch(9) since you have repo's for Buster(10)

Hit:1 http://repo.3cx.com/debian/1803 buster InRelease
Hit:2 http://repo.3cx.com/debian-security/1803 buster InRelease
Hit:3 http://repo.3cx.com/3cx buster-testing InRelease
Hit:4 http://repo.3cx.com/3cx buster InRelease

Before you do anything, make sure you have a recent 3CX .zip backup!

- You could try apt --fix-broken install like the error log suggests, but I think you will still be missing some of the dependencies that are only available in Debian 10.

- A better option, You could try a distro update from Debian 9 to Debian 10. This is the tutorial I have used in the past, your mileage may vary: https://phoenixnap.com/kb/how-to-upgrade-debian-9-stretch-to-debian-10-buster

- The best option, You could install with the official ISO and restore a backup: https://www.3cx.com/blog/releases/v18-linux-iso/

Other options that are AWS specific:
- https://www.3cx.com/docs/cloud-pbx-amazon-aws/
- https://www.3cx.com/docs/pbx-amazon-aws-marketplace/

I hope this helps!

 

[Mando]

Right off the bat, using the official ISO would probably solve this.

I believe you will want to be on Debian 10, not Stretch(9) since you have repo's for Buster(10)

Before you do anything, make sure you have a recent 3CX .zip backup!

- You could try apt --fix-broken install like the error log suggests, but I think you will still be missing some of the dependencies that are only available in Debian 10.

- A better option, You could try a distro update from Debian 9 to Debian 10. This is the tutorial I have used in the past, your mileage may vary: https://phoenixnap.com/kb/how-to-upgrade-debian-9-stretch-to-debian-10-buster

- The best option, You could install with the official ISO and restore a backup: https://www.3cx.com/blog/releases/v18-linux-iso/

Other options that are AWS specific:
- https://www.3cx.com/docs/cloud-pbx-amazon-aws/
- https://www.3cx.com/docs/pbx-amazon-aws-marketplace/

I hope this helps!

Thank you!!! I will give all this a try and report back!