When comes Jabra and Plantronics (Poly) integration comes back

[Martin_Thomas_HPA]

Hello,
i have update our test System to v18. After first testing i see that there is no more Headset integration for Jabra and Plantronics. We need it an can not update our main 3cx until that is back. Have anyone information's about that?

 

[autohaus]

You need a PRO ode ENT licence.

https://www.3cx.com/community/threa...et-integration-did-not-work.82695/post-383878

 

[NickD_3CX]

What @autohaus said is the first thing I'd think of too.
If you do have an Enterprise key and you are not seeing these options, try this:

1. Exit the WebClient/Desktop app
2. In the 3CX Management Console, go to Settings --> License
3. Here press the "Refresh License Key Information" button and make sure that the License Type is shown as "Enterprise".
4. Reload the WebClient / Desktop App and check again.