3CX Subscription Expiry - What You Need to Know
Introduction
This document explains what happens when a 3CX subscription expires, including service limitations, data retention and renewal timelines.
Expiring 3CX Subscription
When your 3CX subscription expires, the system enters a restricted state and key functionality is disabled.
System Limitations After Expiry
- Only one (1) simultaneous call can be processed
- BLFs on IP Phones will not register
- 3CX SMTP (email) services are disabled
- The License Key is marked as expired
- Mobile and Web Client PUSH notifications are disabled
- Call Transcription is disabled
- WebMeetings are disabled
- Call Scripts are disabled
- Data Connectors are disabled
- Call Queues are disabled
- Call Recordings are disabled
Hosted by 3CX – Service Impact
For systems hosted by 3CX, subscription expiry also affects hosting services.
If the phone system subscription is renewed on time data and configuration remain intact.
If the subscription is not renewed on time
- System becomes inaccessible to the customer
- 3CX Hosted instance is permanently deleted
- A new deployment is required
- Previous data is not recoverable unless your own backup exists
Expiry mailers are sent to Partners and registered license owners 30, 10 and 1 day prior.
Data Deletion After Expiry
Hosted by 3CX
- Instance and hosting data are deleted at any time within 24 hours from expiry
- Data recovery is not guaranteed
- Customers are responsible for maintaining their own backups
All Installations
- After 30 days:
- The license key is deleted and cannot be recovered
- The system FQDN is released and cannot be restored
Important Notes
- Subscription and 3CX Hosted are synchronized. When the subscription expires, hosting expires as well
- Access to the system is not available once the instance is shut down
- Any data recovery after expiry is not guaranteed and may not be possible
- Customers are solely responsible for maintaining valid backups
- All information and exceptions related to the above is communicated through official 3CX channels: email notifications or blog announcements.
Renewal & Contact
To avoid service disruption and data loss, ensure your subscription is renewed before expiry. For more information, see the Fair Usage Policy.
For questions regarding subscription renewals, contact your 3CX Partner or 3CX Customer Service.
See also
Last Updated
This document was last updated 29 April 2026