How to Configure Polycom VVX Series

Polycom VVX Series

Polycom VVX101, 150, 201, 250, 300, 301, 310, 311, 350, 400, 401, 410, 411, 450, 500, 501, 600, 601 models

Important

  • If the phone is not new and has been connected to another PBX system, you have to reset it first. See how to do this here.
  • These devices are supported directly by the vendor. If you need to upgrade the firmware, obtain the appropriate firmware version directly from the device vendor. Then navigate to Phones > Options > Enable Untested / Unsupported Firmwares, and go to Phones > Firmwares to upload and deploy the firmware as required.
  • VVX101, 201, 300, 301, 400, 410, 500, 501, 600 and 601 models are marked as EOL.
  • Known Limitations
  • Multicast Paging Groups are not provisionable.
  • Hot Desking is not supported
  • CTI is not supported, only uaCSTA
  • Speed Dial, Agent Login/Logout and Change Status keys can only go on BLF positions 1-49

About the Polycom VVX IP Phones

  • VVX450: Affordable business phone system ideal for both office workers and executives. Equipped with a 4.3” color LCD screen, HD audio and 12 line keys. Costs in the region of $306.
  • VVX401/411: Ideal for office workers, call attendants and teams. Equipped with 12 line keys, 4 soft keys and a 3.5” color LCD screen. Costs in the region of $158.
  • VVX350: Mid-range IP phone for small to medium sized businesses. Featured with 6 line keys, 4 soft keys and a 3.5” color LCD screen. Costs in the region of $139.
  • VVX301/311: A powerful IP phone for small to medium sized businesses. Ideal for a call center or cube setting. Featured with 6 line keys, 4 soft keys and a 3.2” backlit graphical screen. Costs in the region of $95.
  • VVX250: An easy to deploy 4-line IP phone. With a 2.8" LCD color display, HD audio and Poly Acoustic Fence to eliminate background noises. Costs in the region of $190.
  • VVX150: A reliable and affordable business phone. With a 2.5" backlit monochrome display, HD audio, 2 line keys and 4 soft keys. Costs in the region of $60.

Step 1: Identify your Exact Polycom VVX Phone Model and MAC Address

Be sure you follow the steps for the right phone model. You can find the model and the MAC address on the label at the back of the phone. Take a note of the MAC address, you will need this for the configuration.

Step 2: Add The Phone to the Extension

From the admin console in your web client:

  1. Go to “Users” and select the user you want to add a phone for.
  2. Click on the “IP Phone” tab. Click “Configure a phone” to add a phone.
  3. Now select your phone model from the dropdown menu.
  4. Enter the phone’s MAC address without dashes or colons, and click “Add phone”.

Step 3: Router Phone, SBC or LAN?

  1. If 3CX is on the cloud, you must use a router phone or SBC.
  2. If 3CX is on premise or self hosted, you have an additional option, you can select “Local LAN/VPN”.
  3. Click “Add Phone” to save the phone configuration for this extension.

Step 4: Connect the Phone

3CX will now create provisioning information for the phone and make these available on the provisioning URL. The phone must connect to this URL to retrieve its configuration information and authentication details. You have the following options:

  1. PNP - If 3CX is on premise or connected via SBC, you can connect the phone to the LAN and look for it in the PNP dialog (Admin Console > Phones > PNP Phones). Right click and assign it to the extension you configured above.

    Important Tip: To enable PnP on your Polycom hold the 1,2,3 keys down while on the main screen. Enter the password you defined earlier when resetting the phone, and you can now enable PnP Provisioning and save. The phone will reboot and appear in the PNP Phones page.

  1. Alternatively you can login to the phone's webUI and enter the URL manually under “Settings > Provisioning Server > Server Address” (HTTPS Type), then save and reboot.

See also

Last Updated

This document was last updated on 19 February 2026

https://www.3cx.com/sip-phones/polycom-vvx/