Over the past few weeks home working and remote communications have become the norm for many. 3CX WebMeeting has become a driver supporting this type of communication. For many companies, this was already an integral way of keeping in touch with customers and co-workers, while others have needed to adapt to this form of communication. Certainly, the current situation has altere [...]
3CX v16 Update 5 breaks work-related boundaries, allowing businesses to transition seamlessly to remote-working at a time when needed most. Create your own remote working environment with 3CX’s bundled apps for Android and iOS, supporting video calling for face-to-face communication. This coupled with new e911 options and Google Chrome extension makes v16 Update 5 the ideal bus [...]
LONDON, UK, 22ND APRIL 2020 - 3CX, developer of the award-winning business communications solution, is pleased to announce the successful deployment of its software and free 3-year license at the Mental Health Services Department of the Ministry of Health in Cyprus. In offering the treatment and rehabilitation of mental disorders and drug addiction, as well as therapy services [...]
Interactive voice systems (IVR’s) were once touted as the miracle solution for contact centres. Yet they have a fundamental flaw; consumer’s just don’t seem to like them! To address this, IVR’s need to be designed with customer experience rather than business priorities in mind. Introducing IVR technology has a whole host of benefits. It frees time for staff, reduces costs and [...]
The latest 3CX Browser Extension for Chrome and Edge (Chromium) is now available via the Chrome Web Store and Microsoft Edge Addons. The extension allows you to easily manage calls from your desktop with a mini web client pop-out, which notifies you of incoming calls and chats. The latest version adds hotkeys; which allow you to use keyboard shortcuts to respond to calls easier [...]
The Release Candidate (RC) of v16 Update 5, is available for download. The RC adds some important fixes for call recordings and WebMeeting connectivity among others. The final release is fast approaching, so get the RC now and start preparing. What’s in the RC While getting ready for production-level status, the Update 5 RC delivers important fixes for: Call Recordings - Fixed [...]
LONDON, UK, 16TH APRIL 2020 - 3CX, developer of the award-winning business communications solution, today announces that Italian pharmaceutical distributor, Alliance Healthcare, has completed the deployment of its software at its headquarters and 26 deposit points across Italy. The company, a subsidiary of Walgreens Boots Alliance, supplies around 9,000 establishments with phar [...]
Channel commentators have been forecasting the ‘Death of the Office’ for a while now, but none expected the shift to happen so instantaneously. Overnight, the Covid-19 pandemic forced millions of businesses to become total work-from-home operations, leaving little time for any of us to adapt. For line managers and business leaders, this quick transition poses an extra challenge [...]
While most of us are feeling the effects of lock-downs and isolation (and using 3CX to work from home!) we're here to present a little bit of good news to brighten up the days of 5 of our community members! Even with all that's going on right now, the 3CX Community is as strong as ever. Oldies and newbies alike have banded together to resolve and contribute like never before. T [...]
Recently-released v16 Update 5 Beta, adds Google Storage as a new target to keep your 3CX backups and archived recordings safe. Hosted on the Google Cloud Platform, this new option enables you to leverage cost-efficient and reliable online storage for your PBX. Simply use your Google Cloud account to create storage buckets and keep your data safe. What's In-Store Google Storage [...]
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