A new Beta version of the Call Flow Designer (CFD) is available! Released to be in sync with Update 6 Alpha, the new features include extension numbers for CFD apps, Google TTS (Text to Speech) and STT (Speech to Text), lexicon and neural voice support for Amazon Polly. To try it out, install Update 6 Alpha and get the latest CFD to give your voice apps that extra boost! Multil [...]
Evergreen content is the saviour of SMEs. It saves time, drives traffic and can be used again and again- meaning it has an exceptionally high return on investment. If you don't have a dedicated marketing team in house, evergreen is the strategy you need to implement to ensure you can build a presence online. Here’s the whats, whys and hows to help you get started: What is Everg [...]
Whether you have received a call from your IT provider or seen a comment in the media, you may already be aware that the technology behind our telephone calls is changing. Here’s everything you need to know to prepare for the ISDN switch off: 1. What is ISDN? Put simply, the ISDN is a digital telephone network that transmits data and voice over a digital line. It was introduced [...]
With the latest release of Update 6 Alpha we are also adding Debian 10 (Buster) as a target platform for the PBX and SBC, available in Technical Preview. Work is at an advanced stage to achieve production use and make your transition from Debian 9 to 10 as smooth and as easy as possible, 3CX-style! Advantages on Buster Debian 10 is now the main focus of the popular Linux distri [...]
Update 6 focuses on changes under the hood that make the process of hosting 3CX more manageable and efficient. We have drastically reduced memory usage by 30%, as well as increasing management features to allow for easy handling of large numbers of instances. What’s more, 3CX plans to roll out a “Hosted by 3CX” option which will allow partners to focus on value-added services i [...]
Case studies are brilliant tools for building trust and guiding your prospects through the consideration stage of your marketing funnel. They help you establish how your brand solves problems for your customers and gives prospects real-world examples that they can connect to their own experiences. Here at 3CX, we’re always bestowing the virtues of case studies to our partners! [...]
A new update to the 3CX Browser Extension is available allowing you to answer, decline, and control the volume of your calls from your Jabra headset. Especially beneficial for call center agents who are always on the phone and toggling between their CRM and assisting customers. The 3CX Browser Extension is available for Chrome and new Edge (Chromium) browsers. You can use it as [...]
When reports of the COVID-19 outbreak in China’s Wuhan province started emerging, you, like I, probably dismissed any immediate cause for concern. After all, it was “too far away” to encroach on our daily lives. We’d already lived through Swine Flu and Bird Flu, which although serious, turned out to have largely been fabricated by the media to create newsworthy content. Now, al [...]
The 3CX Community is one of the best ways to get help from other 3CX users, resellers and enthusiasts, as well as 3CX team members. With over 90,000 members and 47,000 conversations, it's an excellent source of knowledge on anything and everything 3CX! What's more, every quarter we reward the top 5 contributors with a cash prize to say thanks for helping to make the community a [...]
Even if consider yourself the "Wolf" of Wall Street, chances are you've experienced a slump at some point. However frustrating it may feel, the good news is it’s perfectly natural to have peaks and troughs in your sales cycle. Yet when a small slump becomes a continued dry spell, where you consistently seem to miss out on deals that should have been easy wins, it’s time to take [...]
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