All-in-one business communication and spotless brand image are now attainable even by the smallest companies. In the past, entrepreneurs and SMB owners would shy away: “Hold on! We are a very small company, we don’t have the resources or time for that…” Luckily, this no longer applies. The technology available today, from the cloud to software innovations and remote working tools, allows for top-notch and [...]
3CX has been named a Top Performer in multiple software categories by Capterra, a free online service that helps organizations find the right solution. Top Performers are the highest scoring products in both popularity and user ratings out of the hundreds of products analyzed. 3CX tops the charts 3CX achieved Top performer status in Business phone system software, Cloud communi [...]
Reaching your customers in new and innovative ways is a key focus for many businesses. New technologies and social media platforms have transformed the way businesses engage customers. They are fantastic ways to extend reach but they must be adopted as part of a multi-channel approach. When adopting that multi-channel method, many businesses may be forgetting a technology that [...]
Makes these phones provisionable again! Are you an existing user affected by the removal of provisioning of Yealink T29G, T46G, and T48G models? A new special firmware has been released which will allow you to once again provision these Yealink IP Phone models securely via 3CX. Why were these phone models removed in the first place? With Update 5 we had to up the security level [...]
Starting April 1st, 2021, new legislation in the USA came into effect that impacts businesses using SMS messaging. As of June 1st this year, this legislation became mandatory. So what is A2P 10DLC and how do you register? What is A2P 10DLC? Application-to-Person (A2P) 10-digit Long Code (10DLC) allows a business to send SMS messages from a messaging platform to customers over l [...]
The 3CX Web Client is a powerful tool that has been receiving more and more feature updates and improvements over time, but let's not forget the powerful presence status that is at the core of 3CX functionality. Do you and your users utilize the feature to its fullest? Read on to see why and how status profiles can be used. What is presence? If you are new to 3CX, presence stat [...]
Contact center managers and owners have had to adapt over the past 2-3 years to hybrid working environments, while still maintaining a high level of customer service. The world has changed, and so have the ways that clients want to engage with a business. New technology must be adopted, and agents need that extra helping hand to meet customer expectations. Let’s examine how usi [...]
Do you ever find yourself typing the same thing over and over again? If you do, you are not alone. No matter what type of organization or business you are associated with, there will generally be the usual common questions that you will ask each and every client. One of the best examples of this is customer service agents working in a busy contact center or support team. Messag [...]
As of April this year, WhatsApp had over 2.4 BILLION unique active users worldwide with over 100 billion messages sent daily! Setting up a WhatsApp account for your organization is certainly a no-brainer if you want to achieve greater customer engagement. When Meta released the WhatsApp Business API on May 19th, our 3CX developer wizards got to work immediately. It was clear th [...]
We are happy to share the names of our five top forum contributors for our quarterly giveaway. With over 1,000 posts between them just in the last quarter, our winners have been invaluable to the 3CX Community offering continuous advice, guidance and expertise. Here are our stellar Q3 forum contributors: bitn2 fxbastler Saqqara SweetAction aws2p Congratulations! A member of the [...]
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