Customer service depends greatly on the mindset of the individual or company but there are also various processes that can be put in place to improve the experience. These processes can vary depending on how the organization operates but good communication, speed of resolution, and motivating employees to do their very best is common across all. In this blog, we will outline ho [...]
3CX Video Conference in V18 breaks ties with its predecessors and relocates a lot of its data warehousing into your 3CX System. This sets a new standard for privacy, safeguarding your own data and that of your attendees. In order to properly cater for this shift, here are a few tips for admins to take note. Use default HTTPS port 443 Participants and scheduled meetings are stor [...]
Remote working is now, not the “new” normal, it's just a part of daily life. A quick scroll through LinkedIn will bring up posts of people’s laptops in some random and wonderful locations. And why not?! Companies no longer have the constraints to hire staff who can commute to the office. The job market no longer has any country limitations. There are many elements to 3CX, but i [...]
LONDON, UK, 8TH APRIL 2022 - 3CX, developer of the award-winning business communications solution, is pleased to announce the successful deployment of 3CX by Porsche Inter Auto. Porsche Inter Auto is the No. 1 car dealership with more than 400 employees scattered across 5 different offices in Croatia. As their customer base grew, the dealership was in an urgent need of a full-s [...]
We hope it was a productive first quarter for all and before we can deep dive into the next one - it’s time to announce our top 5 forum contributors for Q1! A big round of applause goes out to our winners, as well as everyone who contributed to our 3CX Forum since the start of 2022. Your advice, knowledge and tips have been an invaluable part of the 3CX Community and helped tho [...]
Migrating from a legacy PBX to a modern IP-PBX can both be easy and challenging all at the same time. It affords the opportunity to step back and review how the system is configured and where any changes or amends can be made to simplify the customer call journey. IP-PBX systems boast many additional features that businesses may not have had access to previously, so these need [...]
A hotfix is available for V18 Update 3 which addresses the following: Fix for a security vulnerability Fix of memory leak affecting business systems in particular conditions Fix for application crash of the call manager if under DDOS attack. We urge you to install the Hotfix as soon as possible to keep your 3CX system secure. To install the Hotfix Click on “Updates” in the Mana [...]
Client apps are one of the core focuses of development here at 3CX. With the release of Version 18, Update 3, PUSH now wakes the Web Client and PWA. Along with this, the Desktop app received some neat new features including auto-answering and more. This marks a perfect opportunity to highlight each of the client's differences and features. Common features. Exceptional benefits. [...]
There are many Live Chat platforms out there but few are completely free and among the free options, even less offer the feature set and functions of the 3CX Live Chat solution. We have covered features of Live Chat on a previous blog and more recently what essential live chat reports and statistics are available. But the more curious may ask: ‘How does it work?’ Definition of [...]
The numbers are in and 3CX completes 2021 with huge success and accolades from Gartner Digital Markets brands (Capterra, Software Advice, and GetApp). 3CX was recognized in a total of 8 distinct flagship reports as a Top Product in last year’s wrap-up. These include: Capterra Top Performer in: Business Phone Systems; Call Center Emerging Favorite in: Call Recording; Telephony; VoIP Software Advice Business Phone [...]
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