Imagine you have walked into your favorite electronics store to find a TV that you have had your eye on for a while, but you can’t find it. Could they be out of stock? Has it been discontinued? You look around for a member of staff to ask, but they are all unavailable. Now you think, is this worth waiting for, or shall I try the next store over the street? You walk out and find your TV [...]
The new Beta version of the 3CX App for Android now provides support for local Emergency Numbers (e.g. Ambulance, Police, Fire) in accordance with Kari’s Law and the Ray Baum Act. Kari’s Law: Direct Dialing & Notification Kari’s Law, a law which was passed and named in honor of the death of Kari Hunt, requires direct dialing of local emergency numbers (e.g. 911). This means [...]
3CX Live Chat offers an easy way to further enhance a company's online presence and to help with buyer confidence. By offering the ability to have a conversation with a live agent, customers are instantly put at ease when making purchases or looking for the correct product or service. Why are reporting and statistics important? From the company’s standpoint, reports ensure chat [...]
Happy New Year everyone! Before we can have a head start on 2022, there is one last order of business that needs to be settled - our top 5 Q4 2021 forum contributors announcement! We would like to take this opportunity and thank each one of you for your invaluable contribution and continued support. Your participation truly helped build a stronger community and end 2021 on a hi [...]
3CX Microsoft Teams integration delivers a simple way to elevate new and existing Teams users to access all the extras of a fully-featured enterprise telephone system. Administrators can easily set up the software integration using our documentation and how-to videos. What are the 2 key features? The main benefit of the integration is to: upgrade Microsoft Teams phone system to [...]
We’ve made upgrading even easier! Administrators can now upgrade end-of-life version 15.5 instances directly to the latest V18 release. No middle step Previously, when upgrading from version 15.5 to 18, admins needed to first backup and restore the configuration onto a v16 instance. Then carry out the same backup and restore process again from v16 to v18. Now they can skip the [...]
The official release of the 3CX Android App is now available to download via the Google Play Store. Upgrading your PBX to version 18 offers a better user experience on your Android device, as well as accessing new features such as notification shortcuts. Version 18 notification After the app update, any users still connected to a PBX running V16 will be notified to update it to [...]
Call out in one click when using the Click2Call browser extension. We have created a simple method to restore single click calling, to streamline the user experience. Why the extra dialog? The Click2Call browser extension allows phone numbers on any webpage or CRM system to be ‘clickable’ sending the number to your Web Client or Desktop app. Currently, newer versions of Google [...]
Microsoft Teams integration into 3CX allows calls to be made and received using the 3CX phone system. Key benefits include offering a cost-effective alternative to MS365’s calling plans and providing admins with a full-featured PBX that’s much easier to use and configure than Teams. Cost-Effective Microsoft Teams phone system is an add on [...]
3CX is wrapping up 2021 with yet another reason to celebrate thanks to the G2 Winter 2022 Report. Honoured with 24 award badges across Video Conferencing, Contact Center Operations, VoIP, Live Chat and UCaaS Platforms categories, 3CX bagged a total of 9 ‘Leader’ titles. In their assessment, the reviewers praised the system for its quick and easy installation and highly recommen [...]
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