38% of callers expect your service agents to know the context of their query and 73% of customers expect companies to understand their unique needs and expectations. Which is why experience remains the key differentiator between you and your competitors. The better the experience, the more likely a shopper is to remain loyal to your brand.
There’s momentum building for 3CX and awards in 2023, which shows no signs of slowing down at the year's midway point. After being Recognized as Top Call Center Software by Gartner, we’re excited to share another recent milestone with you. G2, the largest software marketplace with over 2.2 million reviews, has awarded 3CX with 45 badges in its Summer 2023 report!
We’re pleased to add another marketplace to our ever-growing list. You can now deploy your 3CX directly to your account from the Vultr marketplace: deploy V20 and deploy V18. This is the 5th marketplace where you’ll find 3CX listed - following on from our four earlier entries into the Google Cloud, Amazon AWS, Microsoft Azure and DigitalOcean marketplaces. With a number of cust [...]
3CX perpetual licenses become EOL from version 20. The new version of 3CX will no longer be sold on a perpetual license basis. In preparation for this we will no longer be selling maintenance - effective today 26th July 2023. As you’ll recall, maintenance was linked to a perpetual license. Over time, however, it’s become clear that this is a very old fashioned way to sell produ [...]
3CX wins 1st place in Germany’s connect professional’s readers’ choice “products of the year 2023” in the category telephone systems. Every year, the magazine Connect Professional nominates hundreds of products from the most important IT and telecommunications industries and puts them up for readers' choice. This year almost 35,000 votes were cast in 19 categories. On July 20th [...]
To give a more modern, stable and reliable experience for our iOS users, the 3CX iOS App will soon only support iOS 15 and higher versions. This change will come into force with the upcoming 3CX iOS App for V18 Update 8 release. We urge you to update as soon as possible. Supported iOS models iPhone 6S, iPhone SE and newer iPad Air 2, iPad Air 3rd generation and newer To note 3C [...]
LONDON, UK & DUBAI, UAE, 5 JUNE 2023 - We're pleased to announce that Zen Interactive Technologies, our Partner since 2016, is now an official 3CX distributor for the United Arab Emirates (UAE) and surrounding regions. Zen Interactive Technologies has gone from being a Titanium Solution Provider to achieving the status of Gold Distributor, demonstrating their dedication and [...]
One more in-road in the 7-step security action plan ‘EFTA’. Security is only as strong as its weakest link! Following the recent supply chain attack we recognise our alert handling plan needed significant improvement. So as promised in our 7 step security action plan ‘EFTA’ we’ve now drawn up new alert handling guidelines to be followed in the event of a security and / or antiv [...]
Greetings everyone! Lively talks on the Forum show how much you appreciate being a 3CX Community member. To show our gratitude, we want to take a moment to appreciate and acknowledge the top Q1 contributors to our Community Forum. Let's congratulate the winners and those who have been most active in our community in Q1. Your ideas, advice, and expertise have made the daily work [...]
The numbers have been tallied! According to a comprehensive analysis conducted by Gartner Digital Markets - that included Capterra, Software Advice, and GetApp - 3CX has emerged once again as a standout product, featuring in 12 of their flagship Q1 2023 reports. The reports, which showcase the most highly rated solutions in the industry, are based on feedback provided by the mo [...]
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