Perhaps you’ve heard the term softphone but aren’t quite sure what it means. Maybe you know what a softphone is but don’t have a firm grasp of how it could benefit your business. Fortunately, in either case we have you covered. Put simply, a softphone acts as a phone interface and allows you to place and receive VoIP calls directly from your PC. A VoIP service provider handles [...]
Hoteliers tend to neglect the importance of the phone system these days. Thinking customers use their mobiles, the phone system is seen as a cost centre rather than a profit centre. But eventhough the phone system is indeed used less and less by guests to make outbound phone calls, it plays an increasingly important role in providing good customer service. And with a bad Trip A [...]
One of the most frustrating aspects of telephone service is that its costs can cut deeply into your profit margin, yet you can’t sacrifice quality to save money because reliable communication with clients and colleagues is vital. But there is an answer. SIP trunks can help your business cut telephone costs without losing any of the quality or features your legacy telephony prov [...]
Customer service is particularly critical for financial institutions, as clients often need support with issues that have a major impact on their business or personal lives. Like consumers in any industry, they don’t like being treated as a number or being transferred multiple times without having their issue resolved. But because the stakes are particularly high in finance, cu [...]
Brush up your knowledge of 3CX Phone System for 2015 with our new series of webcasts. These free training sessions are hosted by 3CX and will cover a range of topics including: firewalls and ports, and outbound and inbound rules. To join a webcast click on the link in the schedule below. For attendees, please connect at least 5 minutes before the webcast. The webcast will be op [...]
From childhood, most of us are told that “what we don’t know can’t hurt us.” In many cases this old adage rings true, but in the business world, not keeping up with the latest technological trends—specifically with regards to business communications—can absolutely be destructive to your organization by limiting productivity and collaboration. SIP trunking is a prime example of [...]
It’s become difficult to surf the Web, flip on the radio or turn on the television without hearing something about the cloud. The technology has a wide variety of applications and uses, one of the most prominent being hosted PBX phone systems. Businesses—specifically smaller companies looking to cut costs and improve productivity—across a variety of sectors are looking to adopt [...]
The list of new features indroduced with v12.5 is ever growing! 3CXPhone for Android receives a complete makeover. We have updated the look and feel to unify the way 3CXPhone looks across all platforms. This way, you will feel right at home no matter which device you use 3CXPhone on. Download the new 3CXPhone for Android form the Google Play Store and check out the new UI today [...]
3CXPhone for iPhone gets a new look! With v12.5 we have updated the UI to bring a fresh modern look but also unify the the way 3CXPhone looks across all platforms. Whats more, now with the new theme support you can choose between the black or white theme to match your iPhone. Download the new 3CXPhone for iPhone form the Apple App Store and check out the new UI today! [...]
Call centers can be the ultimate double-edged sword for businesses. On one hand, if your call center is functioning optimally and providing customers with top-notch service, you’re likely to create long-lasting relationships and increase sales through cross selling and upselling. On the flip side, a dysfunctional call center that causes long wait times, multiple transfers betwe [...]