With the release of v16 many partners and customers alike were eager to find out when the new Call Flow Designer (CFD) for V16 would be ready too. Great news! It’s here and it’s better than ever. The new CFD expands on V16’s flexibility and enables you to create and maintain powerful customized call flows. This update provides a clear migration path for your existing projects, [...]
The Interesting Case of the Tiny PBX Developing a world-class PBX system has its own challenges, especially when targeting bigger and ever-growing installations. But the real power and efficiency of a PBX becomes apparent when given minimal generic hardware resources to run. So, when designing v16 we decided to test how lean we could make the new 3CX version... by deploying on [...]
Most companies nowadays use a CRM system in order to manage their contacts efficiently. By integrating your CRM system with your PBX you obtain a number of benefits such as: the ability to launch calls to contacts with a single click, customer records pop-up when an inbound call occurs and all calls are logged in your CRM. However, not all CRM systems integrate with your PBX ou [...]
Don't worry, we didn't forget about our iOS users! Just as our Android client offers unrivaled communications on the go, the 3CX client for iOS is much more than just an app for making calls. To give you a quick look at the various features, and to help your customers or employees get well on their way to more efficient communication, we've put together this video tour of the 3 [...]
If you’ve made the decision to switch from your Avaya PBX to 3CX and start saving on monthly phone bills then we have great news for you. When migrating to 3CX there’s no need to invest in new IP Phones. You can keep your existing Avaya IP Phones - they too work with 3CX. 3CX is ever so easy to install and manage. You have multiple deployment options, on-premise on Windows or L [...]
Are you making the most of 3CX? Our Android client offers far more than just making and receiving calls and so, for those of you not familiar with all that the app has to offer, we've created this video to give you a guided tour of all the features and functionality. The 3CX client for Android can be setup and ready to use quickly and easily via QR code provisioning. It takes s [...]
A new update is available for the 3CX Client for Android. A much requested feature which we have included in this update is the ability to have 3CX calls sent to "destination busy" when you're on a regular GSM call. It's easy to activate; just tick the box as shown in the video below. This latest update is also focused on improving the PUSH functionality within the app. PUSH [...]
With a 3CX Pro licence you can easily integrate popular CRMs with your 3CX PBX. We recently added the ability for PBX Admins to integrate CRMs from the management console (server-side) so that no manual configuration is required on the extension's client. One of the CRMs that can be configured server-side is Salesforce. It's as easy as 1,2,3 and to show you just how it's done w [...]
The revamped polling feature we introduced to 3CX WebMeeting a couple of months ago has proven to be very useful for many of our users. It's ideal when conducting a webinar and you would like to receive feedback from your participants, or even during a sales presentation so you can get to know your prospects' needs. It's super easy to use and we've put together a brief video wh [...]
The CRM integrations offered by 3CX are very popular with our users as they help you increase your agents' productivity and save time on tedious tasks like adding contacts manually to your 3CX phonebook. The 3CX plugin for Office 365, once configured, opens the contact record in Office 365 during an incoming call, creates a new contact if the inbound caller is not found, and sa [...]