Cost-effective transcription now available for larger deployments.
Following the release of Enterprise Plus Cloud Transcription for 8SC-32SC licenses, we’re continuing to expand availability to support larger systems.
Initially introduced for small and mid-sized deployments, Enterprise Plus brought cost-effective, hardware-free, call transcription with bundled minutes to the cloud. Now it’s also available for 48SC and 64SC licenses, extending the same flexibility and predictable pricing to larger environments.
From Free BETA to Commercial Transcription
During the BETA phase, we were pleased to be able to offer call transcription free of charge, giving customers the opportunity to test the service in real environments and help shape its development.
Now the feature has matured, marked with the introduction of Enterprise Plus, transcription is no longer free for recorded calls and is instead delivered as a structured, scalable package with included minutes and clear pricing.
Now Available: 48SC & 64SC Packages
With 48SC priced at $3,250 including 180,000 transcription minutes and 64SC priced at $4,135 including 240,000 transcription minutes, 3CX cloud transcription continues to offer a significant cost saving compared to third-party transcription services.
| SC | Transcription Minutes |
|---|---|
| 8 | 30,000 |
| 16 | 60,000 |
| 24 | 90,000 |
| 32 | 120,000 |
| 48 | 180,000 |
| 64 | 240,000 |
Managing Transcription Minutes
- Voicemail Transcription: Cloud transcription is not included in your transcription usage and remains free of charge. Transcribing voicemails won’t reduce your available transcription minutes.
- Call recordings and usage control: Transcription applies only to calls that are recorded. To manage how many minutes you use, you can disable call recording on extensions where transcription isn’t required.
- Department-level settings: You can define transcription behavior per department. This allows you to choose exactly what gets transcribed, or to turn transcription off completely for a department, even if call recording is still enabled.
- Queue-level overrides: For more flexibility, queue settings can override department-level configurations. This gives you finer control over transcription in specific queues without affecting the entire department.
And if your allocated minutes are not enough for the year, there are several ways to extend your usage:
- If you are on 8SC Enterprise+, you can upgrade to 16-64SC. Once upgraded, your usage is reset and you receive a new allocation valid until license expiry.
- Or you can use OpenAI or Google for the remainder of the year.
- If your needs go beyond the available ranges, you can:
- Switch to a third-party provider (e.g. OpenAI or Google)
- Deploy your own 3CX transcription engine locally
Simplify AI with Enterprise Plus+
Enterprise Plus Cloud Transcription is designed to simplify AI adoption by removing the need for GPU or local infrastructure, while delivering accurate stereo call transcription for clearer conversation insights. It can be set up easily directly from the 3CX Admin Console and scale with your business through flexible packages.
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