Cost-effective transcription for 8SC, 16SC, 24SC and 32SC licenses.
We’re happy to announce that 3CX Enterprise Plus is now available for users with 8, 16, 24 and 32SC license keys! If you’re on V20 Update 8, you can enjoy our online transcription service with Enterprise Plus, making accurate and reliable call transcription accessible without the need for dedicated on-premise hardware. Read on to learn more.
Now Available for 24SC and 32SC Licenses
Good news! ENT+ is now also available for 24SC and 32SC licenses, expanding cloud transcription to larger installations. 24SC priced at $1,895 includes 90,000 transcription minutes and 32SC priced at $2,295 includes 120,000 transcription minutes, offering a significant cost saving compared to third-party transcription services.
This provides a simple and predictable way to enable cloud-based call transcription for higher-capacity deployments, without the added complexity or expense of on-premise GPU infrastructure.
What Does This Mean for You?
- Improved transcription accuracy: 3CX cloud transcription supports stereo call recording, enabling accurate conversation analysis with clear separation between speakers. This provides higher-quality transcriptions and more meaningful insights.
- No upfront hardware investment: ENT+ allows you to use 3CX cloud transcription without requiring a locally deployed GPU transcription engine, making it easier to evaluate transcription before committing to additional infrastructure.
- Supports partner targets: ENT+ contributes towards 3CX Partner targets, providing partners with another way to reach their goals, while offering customers access to cloud transcription.
- Bundled transcription minutes: Enterprise Plus includes bundled transcription minutes based on your licenses.
| SC | Transcription Minutes |
|---|---|
| 8 | 30,000 |
| 16 | 60,000 |
| 24 | 90,000 |
| 32 | 120,000 |
Transcription Minute Management
- Voicemail Transcription: Cloud transcription for voicemails is NOT metered and is effectively free. Voicemail transcription doesn’t consume transcription minutes.
- Call Recordings: Only recorded calls can be transcribed. You can manage consumption by disabling call recording on extensions that don’t require transcription. This means if you wish to switch off transcription for extensions, you can at user, ring group, queue and department level.
- Per-Department Settings: Transcription can be configured per department. You can choose what is transcribed, or completely disable transcription for a department even if call recording is enabled.
- Per-Queue Settings: Queue-level transcription settings can be used to override department-level rules for greater flexibility.
If you find your allocated minutes are not sufficient during the year, you have options to choose from.
- If you are using 8SC ENT+, you can upgrade to 16SC, 24SC or 32SC. As a bonus, once the new license is activated, your usage and allocation are reset, and you’ll receive 60,000 (16SC), 90,000 (24SC) or 120,000 (32SC) minutes until license expiry.
- Or you can use OpenAI or Google for the remainder of the year.
- If your requirements exceed 60,000-120,000 minutes, you will need to:
- Switch to a third-party transcription provider (e.g., Google or OpenAI)
- Deploy your own local 3CX Transcription Engine.
Free Transcription Trial Period Ends
During the beta of the transcription service, customers were offered free call transcription. This trial period has ended and free transcription has been switched off.
With the introduction of Enterprise Plus, access to cloud-based call transcription is now available exclusively through this edition. That said, we remain committed to offering flexible options depending on your deployment and data requirements.
For Enterprise/AI Edition Users 16SC+
Enterprise/AI edition users retain the option to run transcription on-premise or in their own private cloud, allowing for greater control over costs, full data confidentiality and no reliance on online transcription services. This setup is ideal for customers with strict data protection or compliance requirements.
Voicemail-Only Transcription
If your setup only requires voicemail transcription (and not regular call transcription), you’ll be happy to know that voicemail transcription remains available in the Enterprise/AI edition at no additional cost.
There’s no need for private cloud deployment or on-premise GPU equipment. You can continue using the 3CX Transcription service for voicemails for free!
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