In this video, we will go over the implementation of least cost routing across multiple lines, using outbound rules. Skills Covered Least Cost Routing Overview Dialed Number Format Basics Rules for Local Calls Rule for Local Calls in Long Distance Format Rule for Local Calls in International Format Rule for Local Mobile Calls Rule for Long Distance Calls Rule for International [...]
In this video, we will go over the process that system administrators should follow to customize and subsequently enforce provisioning templates. Skills Covered Supported Phones (General Info) Phone provisioning templates Template Customization Cloning and Renaming a Template Customize a Cloned Template Locate the Section to Customize Adjusting Settings inside a Phone Template [...]
In this Video, we shall discuss the different methods of setting up remote extensions with 3CX Phone System. Skills Covered Remote Extensions – General Information Pre-Requisites Two Ways to Provision Remote Extensions Remote Extension using STUN Remote Extension using SIP Proxy Manager The 3CX Tunnel Protocol – General Information Handling Common Issues Detecting SIP ALG issue [...]
In this video, we will discuss port forwarding, why it is needed, and how to use the Firewall Checker to confirm that your WAN-to-LAN device is correctly configured. Skills Covered Port Forwarding – When and Why Which ports to forward for 3CX Phone System Example Router Configuration Issues caused by incorrect Port Forwarding configuration How the Firewall Checker can help Exam [...]
More than 50,000 phone calls every day to HM Revenue and Customs are going unanswered, official figures show, citing a failure of the organization’s call center practices. Christopher Hope, Senior Political Correspondent for The Telegraph, broke the news in his 18 December 2012 article, “Over 50,000 calls a day to HMRC are not answered, NAO says.” The National Audit Office foun [...]
We're pleased to announce that a new version of the 3CX CRM Integration Module has been released. This new version adds support for SageAct 2013 and for terminal server environments. The 3CX CRM Integration module allows you to connect 3CX Phone System to CRM packages such as Salesforce, Microsoft Dynamics, Google Contacts and Sage ACT! New Features and Fixes Terminal server en [...]
Leading provider of business telephony products in Israel will provide current 3CX Partners with support, licences, training events, sales support and technical information LONDON and RISHON LE-ZION, Israel, 7 January 2013 - 3CX, developer of the award winning Windows VoIP PBX 3CX Phone System, today announced it has named Ergocom an authorized dealer in Israel. Ergocom, a lead [...]
3CX Delivers a Low-Cost, Feature-Rich Phone System for All Hotels LONDON, 3 January 2013 – 3CX, developer of the award winning Windows VoIP PBX 3CX Phone System, announced today that MICROS Systems, Inc. (NASDAQ: MCRS), the world's leading developer of enterprise applications for hotels, has officially confirmed the compatibility of 3CX Phone System with three MICROS-Fidelio P [...]
The default timeout of the 3CX Management Console's web interface is 10 minutes. You will be automatically logged out if there is no activity for this amount of time. Use this procedure to to alter the timeout. The following applies to both IIS and Abyss Web Server installs. Browse to C:\ProgramData\3CX\Data\Http\Interface Make a backup of web.config Open web.config in your fav [...]
Calculating the bandwidth used for VoIP may seem like a daunting task, however it is rather simple, especially after understanding simple some principles. VoIP calls consist of two main parts: The call management section is the part which gets the call going. It signals call initiation, ringing, disconnect, and other communications performed between the two endpoints in order t [...]
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