In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Polycom Soundpoint IP 650. We will assume that an incoming call will be received on the Polycom phone which is registered to Extension 111. Note: A Blind Transfer is a transfer to another extension without actually initiating a call to the end destination. The call is blindly [...]
This guide gives you hints on how to secure your 3CX Phone System. The 3CX Phone System can receive incoming call requests from the outside to the inside (Inbound Calls), or alternatively outgoing requests from the inside to the outside (Outbound calls). Inbound Calls Inbound Calls can only have an internal entity as a destination with 3CX Phone System. The first of the two ava [...]
3CX Phone System v9 BETA 2
3CX Asia/Pacific in conjunction with Patton Electronics will have a presence at Communicasia 2010 Singapore Expo from June 15th to June 18th. CommunicAsia has established itself to be the one-stop Information and Communication Technology event platform in Asia. Products being showcased range from the latest technologies in applications, solutions to hardware. Stop by booth 4D3 [...]
A new version of 3CX Phone System is available in beta and what a version! 3CX Phone System v9 packs a punch with video support on 3CXphone, SLA functionality and the ability to provision 3CX Assistant and 3CXphone network-wide. 3CX Phone System users can now monitor remote PBX’s with 3CX Assistant and transfer calls between them. The call forwarding interface has been overh [...]
This guide is outdated please refer to the latest guide. Introduction This document describes the configuration of a Draytek 2820 for the use with 3CX Phone System. We will take look into the NAT configuration necessary for 3CX Phone System and the QoS configuration to prioritize SIP and RTP traffic. The firmware version tested was version 3.3.3 dated 23 October 2009. Status In [...]
The 3CX training team are back in the USA in June 2010! We would like to invite all 3CX partners to the 3CX Partner Meetings to be held on both the East and West Coast in the US. Both an introductory and an advanced training day are available. 3CX Partner Meeting - West Coast, San Francisco, CA, USA Day 1 Thursday 17th June 2010 Introduction to 3CX Book here Day 2 Friday [...]
Integrating Exchange Server 2007 2010 unified Messaging capabilities with 3CX Phone System
ℹ️ Note: The info in this post is no longer valid. It applies to an older version of 3CX. This document will provide an overview of the most common concepts which need to be kept in mind when configuring 3CX Phone System inside your network infrastructure, including the following topics: NAT Configuration. STUN Resolution. DNS Resolution in a VoIP environment. Cus [...]
IMPORTANT This device has been tested for Voice using firmware version of “Wed Jun 10 11:53:59 2009”. The guide and template may not work for earlier or later versions of the firmware! Configuration is a 2 step process. First you need to configure 3CX Phone System for use with the Portech. Then, you need to configure the Portech to register and communicate with 3CX PhoneSyst [...]
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