The 3CX Hotel Module has just been released. It allows you to turn 3CX Phone System into a hotel PBX. Read the full press release here, or watch the presentation below. [...]
So you have now installed 3CX Phone System, your VoIP Provider account registers fine, a couple of successful test calls prove that all is working well. It's now time to put things into production. Then you discover that as soon as you have more than a couple of simultaneous calls, things stop working correctly!!!Calls do not come in, registrations fail, unexplained one-way-au [...]
This is because the Sangoma NetBorder software is configured for the PSTN side to provide the ringing, so if it is not then you will not hear any ringing. To fix this issue we must tell Sangoma NetBorder Express to provide the ring back tone. To do this, follow the steps below. First go into the "Gateway Manager" web interface and then click on "Configuration / PSTN Config". Ne [...]
If you are using a VoIP provider, you will need to have a firewall that supports and is configured to use static port mapping. Static port mapping is required for RTP, the protocol that carries audio, to be able to function correctly. RTP and Symmetric NAT VoIP applications that use the RTP protocol to send and receive audio and video streams, tend to have problems behind a fir [...]
New 3CX Assistant for 3CX Phone System offers one-click call transfer, call parking, call divert, presence and more London, UK – 22 April 2009 - 3CX today announced the availability of 3CX Phone System for Windows 7.1, which includes 3CX Assistant, a desktop utility that drastically improves phone usability and user productivity. 3CX Assistant offers extension users an easy way [...]
We are pleased to announce the beta of our revamped Outlook and Salesforce integration. This integration goes much further then the previous one. Now you can: Launch calls from Microsoft Outlook or Salesforce Receive notification of inbound calls with a popup with full contact details (no 3rd party software required) Calls are logged as call records in Microsoft Outlook or Sale [...]
As part of our routine Security Audit checks, we have updated the client and server components of the 3CX PhoneSystem licence activation procedure. This means that activating your 3CX PhoneSystem requires the new version of the licence activation module. This has been integrated inside the latest build (V 7.1.6589). Please note that activation with earlier versions is no longer [...]
Ta' Xbiex 14 April 2009 - 3CX has published a case study which outlines the process of Allcare's transition from a traditional hardware PABX to a software based solution provided by 3CX. 3CX is an international manufacturer of software-based IP PBX developed specifically for Microsoft Windows and based on the SIP standard. As a premier insurance service provider, Allcare operat [...]
Important Notice: This article is not currently maintained and is here for archival/informational purposes. This procedure is outdated. I want to start off by giving credit on this nice little piece of engineering to Worksighted systems engineer Matt Scott. I want to start off by defining a remote extension as one that must exit a NAT boundary to traverse the Internet before co [...]
Overlap dialing is required by CAS signaled lines. Overlap dial provides for a longer time-out period between digits, also called the inter-digit timer. With overlap dial set to off, the gateway expects to receive the digits one right after the other coming in to this line with very little delay between digits. With overlap dial set to on, then the device waits up to about 2 se [...]
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