Add a business WhatsApp number and have your team answer the messages! Also in Update 5 Alpha, we’ve improved SMS integrations making it much easier to configure. Plus it’s now possible to create your own automated chat responses using quick response message templates. Update today to try out these features and more! Manage WhatsApp messages from 3CX The WhatsApp integration, allows you to deliver [...]
StartUP has already received its first batch of fresh features since the initial launch on 4th May 2022. We thought this would be a great time to give you some key highlights of StartUP by outlining what we see as its top 5 killer features. Killer Feature 1: Live Chat for everyone! Live chat has been supercharged with the release of StartUP. Any organization, no matter the size [...]
3CX has received strong praise in the G2 Summer 2022 report, securing 26 distinctions across VoIP, Video Conferencing, Call Center Infrastructure, UCaaS Platforms and Contact Center categories. The celebrations do not stop here…it was also honored with the ‘Users Love Us’ badge, which is a testament to the level of commitment 3CX provides. G2 is a platform that helps business professionals make informed [...]
Now that you know what’s cooking this summer with regards to product updates… Here's an insight on what this will mean in terms of revenue for you! Two years since the introduction of 3CX Hosting, and it’s since become a fully mature service and the preferred method of 3CX deployment globally. The time has come to change our free hosting trial and pricing. This will create more [...]
We are full steam ahead this summer at 3CX. The new StartUP mode is being integrated into our main 3CX build and this means quite a lot of changes and adjustments. We wanted to give you a heads up on the direction we are headed and why we have to do it this way. Despite the usual Corona headwinds we hope to deliver on the below before the end of Summer! Shared or Dedicated? DIY [...]
Update 4 adds a new ‘Receptionist’ view in the Web Client for easy access to team status. We've also revamped live chat functions, making it much faster and more compact. Plus check out our improvements to audio quality in the 3CX Apps. Receptionist Operator Panel View Users assigned a ‘Receptionist’ role, can now view extensions listed under their respective groups. It saves t [...]
We are already more than halfway through the year and it is time to announce our five top forum contributors for the last quarter! A big congratulations must go out to all our members; we really value the input and support you add to our 3CX Community. Here is a roundup of our 5 top forum contributors for Q2 2022: ConceptsWeb fxbastler Saqqara kieferschild bitn2 Way to go! A me [...]
3CX v18 Update 4 has reached Release Candidate (RC) status with the official launch date set for next week! So make sure to watch this space. RC brings better app audio quality This Release Candidate brings changes to the way the inbuilt tunnel deals with RTP packets. The tunnel service now prioritizes RTP streams for 3CX mobile apps, drastically improving audio quality. What y [...]
3CX Dedicated users can now take full advantage of all the live chat improvements that were released with StartUP. We’ve revamped the plugin code, making it more compact, for greater speed and usability. Benefits of the new live chat Much more compact live chat bubble resulting in faster website loading time. No need to use the old HTML code generator making live chat config ea [...]
LONDON, UK, 7TH JULY 2022 - 3CX, developer of the award-winning business communications solution, today announces that the largest technology integrator in Australia, RBC Group, has completed the deployment of its software. Heavily involved in helping companies adapt to hybrid work, RBC Group picked 3CX as its choice to empower their own remote staff. RBC Group needed a solution that could help seamlessly transition [...]
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