A second Beta of V18 Update 4 has been published in preparation of the final version which is due to be released shortly. Caller ID exception rules back to MC Time-based Caller ID exception rules can now be managed once again from the Management Console. Schedule monthly updates You can now schedule an update to be deployed automatically one month after a release. This is an ex [...]
3CX StartUP has surpassed 5000 sign-ups and it’s time for our first big update. We’ve fine tuned call handling with the addition of digital receptionists and call queues. The StartUP wizard has also been updated and improved to get you “started-up” in no time. Route calls professionally with IVR Press 1 for Sales, 2 for support! Give callers the option to press a key to choose [...]
LONDON, UK, 21ST JUNE 2022 - 3CX, developer of the award-winning business communications solution, announced Nick Galea will reassume the position of CEO effective immediately. Stefan Walther has since resigned as CEO, a position he held for the past 3 years, to pursue new opportunities. Nick Galea’s vision and leadership are critical to ensuring 3CX retains a competitive lead in business communications [...]
Improvements to the Web Client greatly simplify call handling, ideal for busy receptionists. We’ve also handed over status control to the User to set up their own personal schedules. All this and more, with Update 4 Beta out now. More visibility with the new receptionist view It’s now easier than ever for receptionists to handle incoming and internal communications. We’ve added [...]
Internal communication is vital to the success of any organization. From regular phone conversations to chat messages, keeping your team in the loop can be a time-consuming task. With the emergence of distributed working, video conferencing has seen enormous growth over the past few years. Those Monday morning team meetings are now routinely split between in-person and remote participation. 3CX Video Conferencing [...]
LONDON, UK, 8TH JUNE 2022 - 3CX, developer of the award-winning business communications solution, announces Chris Martin as Director of Strategic Partnerships. This newly created role allows 3CX the chance to focus on cultivating relationships with SIP trunk providers and IP phone manufacturers in a bid to improve interoperability. In his role, Chris will be responsible for establishing and implementing a [...]
Call and contact center managers have the specific task to ensure all the agents in their group are working to the best of their ability. Customer queries must be dealt with as quickly as possible so that means optimizing how the agents are answering calls, live chat messages, SMS, and Facebook messages. 3CX call center features offer managers a full picture of live and retrosp [...]
LONDON, UK, 30TH MAY 2022 - 3CX, developer of the award-winning business communications solution, today announced the appointment of Natassia Allery to Global Sales Director in support of the company’s continued growth trajectory. In her role, Natassia will be responsible for developing and nurturing strong relationships with new and existing channel partners worldwide. She will also be handling sales processes and [...]
This is the 4th and final edition of our blog series. Last time we highlighted our top 4 security tips in Don’t be that guy Vol.3. In this edition, we will see how you can monitor your PBX system closely and also highlight some stats we have gathered from some unfortunate real-world hacking instances. Email Alerts Keep You Updated First, there are multiple important email notif [...]
Customer service depends greatly on the mindset of the individual or company but there are also various processes that can be put in place to improve the experience. These processes can vary depending on how the organization operates but good communication, speed of resolution, and motivating employees to do their very best is common across all. In this blog, we will outline ho [...]
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