V16 Update 6 introduced the all new hosted solution and today, we’re launching officially! With 3CX PBX hosting, we will manage your system by: Deploying your instance and automatically configuring firewall and security rules. Managing your 3CX operating system, including network and system management, security patches and upgrades (i.e. from Debian 9 to Debian 10). Keeping you [...]
A new update is available for the Session Border Controller (SBC) The main focus of this release is the optimization of the SBC for Debian 10 and the addition of the latest TLS suite. Read on for more details. Raspberry Pi OS We’ve optimized the SBC internals for the newest release of Raspberry Pi OS, based on Debian 10 Buster. This provides an attractive option if a customer h [...]
If you run a business and want to ensure customer satisfaction, live chat is a must have for customer support and interaction. According to data from SuperOffice: 41 percent of customers expect you to have live chat support on your website. For mobile users, this number goes up to 50 percent. Customer satisfaction is much higher with live chat than with other means of communica [...]
Whilst we’re busy working on some interesting new features, we’ve introduced a number of improvements in the app to enhance user experience and address some known issues for more stable and reliable performance. Overall we've boosted the stability of the app on iOS14. Smoother Chat Experience Following the previous update, which included a sleeker UI and compatibility with the [...]
Are you one of the many working from home and using the 3CX App for Android? Then you’ll be pleased to know our latest update adds a number of improvements and fixes to further enhance your mobile experience with Android 11. Better Call Recording Functionality Call recording has been improved for easier use within the app and we’ve fixed a couple of issues where the application [...]
Out now update 7 Alpha supports Facebook integration and business text messaging, while adding improvements to 3CX Live Chat. Test the Alpha and enjoy a full contact center solution, with new features including: One central location for SMS, FB and Live Chat messages. Easy search and filtering of chat conversations. Messages received via Facebook, SMS or Live Chat are linked to [...]
Juggling multiple collaboration apps at the office? You’re not alone! According to research, 91% of companies use at least two messaging apps for internal communications. This goes against the advice of IT managers, who typically want to consolidate platforms for security and UX purposes. So why the disconnect? In this post, we’re going to explore the challenges of using multip [...]
Are you maximizing your VoIP system? Are you aware of all the different VoIP calling features offered by your service provider? More importantly, are you using these features effectively? If your business communications is powered by VoIP, there are certain key VoIP calling features you absolutely don’t want to ignore. These include: Inbound Rules/Call Routing: Inbound rules al [...]
LONDON, UK 15TH OCTOBER 2020 - 3CX, developer of the award-winning business communications solution, has revealed the deployment of its software phone system at the sites of Mayfield School in Birmingham, UK. The school which operates across two locations, is a leading educational institution for children and young people with a range of learning difficulties and special needs. [...]
LONDON, UK & NICOSIA, CYPRUS, 14TH OCTOBER 2020 3CX, developer of the innovative, open-standards PBX system and Cypriot Telecommunications provider Cyta, today announced an exciting new step in their existing partnership, which sees 3CX added to the Cyta Cloud MarketPlace. The move means that 3CX Instances can now be deployed directly into Cyta Cloud environments and aims t [...]
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