So you’ve taken the time to craft the perfect email. Fine-tuned it to match your prospects' needs and after slaving over it all day, you’re just about to hit send. Until - An epiphany! You realize that at 5 pm on a Friday afternoon, you would much rather be nipping to the pub with your colleagues than reading a prospecting email that’s landed in your inbox. You deduce that your [...]
Due to a chain of events, a Debian 9 root certificate was removed in the latest library package of ca-certificates. Apple Inc. uses this root certificate for many of their services, one of them being the notification system (APNS). With the removal of this certificate, the trust between the operating system and the service is broken resulting in the failure to deliver chat mess [...]
There’s so much for us to say, but so little time for us to write it! And let’s face it, we may like to think of ourselves as experts in our field, but we may not always be good at communicating it. So if you’ve got a topic that will intrigue our readers, or if you simply want to share your knowledge and passion about 3CX, then we really want to hear about it. No need to wait a [...]
The new iOS App is here! Tired of the same old phone calls with colleagues and customers? Take it up a notch with video and new rich-chat features. This, together with an upgraded notification system makes the iOS App your one-stop tool for working remotely while adding that extra spark to your business communications. Chat, Speak...VIDEO "Video killed the radio star"...while i [...]
The success of your sales team is directly linked to their ability to build customer relationships that remain relevant beyond the first iteration of the sales cycle. On average, 61% of SMBs state that over half their yearly revenue is generated from their existing, loyal customer base. Happy? You should be! Nurturing your existing customer base is far easier than hunting for n [...]
In preparation for the final roll-out of the new iOS App, we are releasing the Release Candidate via TestFlight. This RC version includes visual improvements as well as further fine-tuning of the new video calling feature. To try the new RC version you need an Apple device running iOS v13.2+ and your PBX to be on the latest v16 Update 5! Be sure to join our Beta testing team an [...]
June 5th is World Environment Day, and whilst this year’s theme focuses on celebrating biodiversity, it’s an excellent chance to highlight the environmental challenges faced by all sectors. In business, effects on the environment brought on by everyday operations, as well as actions of employees, is significant enough that reducing it has become a business in itself. Countless [...]
Over the past few weeks, we've introduced you to virtual contact centers and explored the benefits they provide to customers. For part three of the series, let's take a look at the 5 3CX features that will elevate your clients' virtual call center to the next level. 1. The 3CX Web Client: Your Virtual Contact Center Hub The beauty of virtual contact centers is that agents can w [...]
With the final release imminent, a new iOS Beta version has just been released with some last-minute UI improvements and stability fixes. These help to make the app more user-friendly and solid for its final release. Keep in mind that you need an Apple device running iOS v13.2+ and your PBX to be on the latest v16 Update 5 to use the app! Join our Beta testing team and don’t mi [...]
As countries around the world tentatively start relaxing their COVID-19 lockdowns, the time when we’re asked to pack away our makeshift desks and return to the office is edging nearer. Yet, in the absence of a vaccine, it's unlikely that the offices we left will be the offices we head back to. Workplaces are going to have to adapt to the post-pandemic reality. The new normal Ex [...]
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